Installation and Service Engineer in Fleet

Xstrahl is a leading designer and manufacturer of Superficial Orthovoltage Medical X‑ray Systems used in the treatment of cancers and dermatological disorders, and a pioneer in developing advanced X‑ray systems for pre‑clinical radiation biology research. We are seeking an organised and technically strong individual with a passion for travel to join our team as an Installation and Service Engineer. This individual will be responsible for the installation, preventative maintenance, and breakdown/corrective maintenance for Xstrahl therapy and life science systems. The role will involve frequent travel overseas, engaging with leading healthcare and research professionals worldwide. The individual will be based in the UK and will have the opportunity to travel globally while contributing to cancer treatment and radiation research.

Roles & Responsibilities

• Installations: Carry out installations, handover & acceptance testing in accordance with Xstrahl Quality Management System (QMS) on both medical and life science equipment. Ensure installations are completed on schedule, within budget, and all documentation is signed off and submitted to service administration.
• Breakdowns: Provide prompt and professional engineering support to Xstrahl therapy and life science systems worldwide. Diagnose faults and rectify defects of customers’ systems. When necessary, assist with production/in‑house work.
• PMI’s: Maintain full and accurate records of all work carried out, in accordance with company procedures. Carry out maintenance and system breakdowns on medical and life science systems, completing reports on time in accordance with company procedures. Complete and make all travel arrangements in line with the company's expense policy/handbook and complete credit card statements and personal expenses to given deadlines.
• Helpdesk Support: Assist the Technical Support department in supporting inbound tickets. Provide prompt and professional telephone and remote support to Xstrahl therapy and research cabinet systems customers. Manage and close tickets in a timely manner. Contact customers regarding the outreach programme, for NPS score management and PMS data retrieval. Maintain a personal NPS score of > 40.
• Ticket Management: Timely completion of customer tickets in line with company procedures. Communicate customer feedback, contribute to and drive solutions in line with the company CAPA (Corrective and Preventative Actions) Process and Zero Defects policy.

Required Skills and Education

• Clear, confident communication and the ability to explain technical aspects to physicists, scientists, and medical specialists.
• Strong written and verbal English language skills.
• Associate degree or higher required.
• Good IT skills, experience with proprietary software, Windows OS, and Office applications.
• Proven experience in a service environment.
• Excellent verbal and written communication skills, with experience of communicating technical issues clearly and to the appropriate level of detail.
• Clean driving licence.
• Self‑motivated, able to work under pressure both individually and as part of a team.
• Passion for travel and a desire to visit other countries and experience other cultures.

Knowledge & Experience

• Field service experience.
• Electrical and electronic diagnostic skills.
• Mechanical assembly.
• Experience servicing, repairing and installing imaging equipment.
• Experience installing software.
• Experience installing and commissioning complex electro‑mechanical systems.
• Ability to speak multiple languages would be an advantage.