At a Glance
- Tasks: Install and maintain advanced X-ray systems while travelling internationally.
- Company: Leading designer and manufacturer in cancer treatment technology.
- Benefits: Competitive salary, travel opportunities, and impactful work in healthcare.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in cancer treatment while exploring the world.
- Qualifications: Technical skills, strong communication, and a passion for travel.
The predicted salary is between 31500 - 38500 £ per year.
KaneHR are recruiting on behalf of our client, a leading designer and manufacturer of X-ray systems used in the treatment of cancers and dermatological disorders, as well as a pioneer in the development of advanced X-ray systems for pre-clinical radiation biology research.
We are seeking an organised and technically strong individual with a passion for travel to join our team as an Installation and Service Engineer. This individual will be responsible for the installation, preventative maintenance, and breakdown/corrective maintenance for the Company’s therapy and life science systems. The role will take you to international destinations, where you'll engage with leading healthcare and research professionals, ensuring that our technology continues to save and improve lives. The individual will be based in the UK and will be given the opportunity to travel globally while making a real impact in cancer treatment and radiation research.
Accountabilities:
- Installations Metric - Installation NPS > 40
- Breakdowns Metric - Breakdown NPS > 40
- PMI’s Metric - PMI NPS > 40
- Helpdesk Support Metric - Helpdesk NPS > 40
- Ticket Management Metric - < 5 open tickets
Utilization of EOS Principles:
- Provide at least two Headlines for the L10 department meeting.
- Provide at least one issue for the L10 department meeting.
- Assist in driving the Score card Matrices.
- Prepare for your quarterly job chats with your Service Manager.
- Assist in the creation of the annual departmental plan and quarterly Rocks.
Main Field Duties:
- Installations: To carry out installations including handover & acceptance testing in accordance with the Company’s Quality Management System (QMS) on both medical and Life science equipment. Installations completed on schedule and within budget, and all documentation signed off & submitted to service admin.
- Breakdowns: Provide prompt and professional engineering support to the Company’s therapy and life science systems worldwide. Fault diagnosis and defect rectification of customers systems. When necessary, assist with Production/in-house work.
- PMI’s: Maintain full and accurate records of all work carried out, in accordance with Company procedures. Carry out maintenance and system breakdowns on medical and life science systems completing reports on time in accordance with Company procedures. Complete and make all travel arrangements in line with the companies’ expenses policy/handbook and complete credit card statements and personal expenses to given deadlines.
- Helpdesk Support: Assist the Technical Support department in supporting inbound tickets. Provide prompt and professional telephone and remote support to the Company’s therapy and research cabinets systems customers. Manage and close tickets in a timely manner. Contact customers regarding the outreach program, for NPS score management and PMS data retrieval. Maintain a personal NPS score of > 40.
- Ticket Management: Timely completion of customer tickets in line with company procedures. Communicate customer feedback, contribute to and drive solutions in line with the company CAPA (Corrective and Preventative Actions) Process and Zero Defects policy.
Required Skills and Education:
- The engineer must be able to communicate clearly and confidently, technical aspects of their work to physicists, scientists, and medical specialists. This will naturally require good verbal and written communication that is both clear and accurate.
- Strong written and verbal English language skills.
- Associate degree or higher required.
- Good level of IT skills, with experience of working with proprietary software as well as Windows OS and Office applications.
- Proven experience in a service environment.
- Excellent verbal and written communication skills, with experience of communicating technical issues clearly and to the appropriate level of detail.
- Clean Driving License.
- Must be self-motivated, able to work under pressure both individually and as part of a team.
- Must have a passion for travel, and a desire to visit other countries and experience other cultures.
Knowledge & Experience:
- Field service experience.
- Electrical and electronic diagnostic skills.
- Mechanical assembly.
- Experience of servicing, repairing and installation of imaging equipment.
- Experience of installing software.
- Experience of installing and commissioning complex electro-mechanical systems.
- The ability to speak multiple languages would be an advantage.
Installation and Service Engineer in Birmingham employer: KaneHR
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StudySmarter Expert Advice🤫
We think this is how you could land Installation and Service Engineer in Birmingham
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Installation and Service Engineer role you’re after at KaneHR.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at KaneHR a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at KaneHR.
✨Apply Through Company Websites
When you spot a role like Installation and Service Engineer at KaneHR, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Installation and Service Engineer in Birmingham
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Installation and Service Engineer, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at KaneHR a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to KaneHR specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at KaneHR
✨Brush Up on Core Engineering Principles
Before heading into the interview with KaneHR, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like KaneHR want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
