At a Glance
- Tasks: Provide top-notch admin support to our Customer Service and Account Management teams.
- Company: Join a proud family business known for quality safety test equipment.
- Benefits: Enjoy flexible working, competitive salary, and generous annual leave.
- Other info: Work in a modern environment with ongoing training and development opportunities.
- Why this job: Be part of a team that values customer commitment and innovation.
- Qualifications: Experience in customer service or admin, with strong organisational skills.
The predicted salary is between 28000 - 30000 £ per year.
Location: Atherton, Greater Manchester
Reports To: Customer Service Manager
Contract: This is a full-time, permanent position.
About Kane
We’re a growing 2nd gen family business selling safety test equipment to heating engineers and auto mechanics around the World. We’re proud of our great products designed & made in the UK, our unique after sales support and superb customer service.
Role Purpose
The Customer Service Administrator is responsible for providing accurate and efficient administrative support to the Customer Service and KANE Account Management teams. The role ensures customer quotations, orders, service documentation and loan equipment are processed professionally and in line with Company standards.
Key Responsibilities
- Support the Customer Service and KAM Manager
- Process quotes and orders, take payments for sales and service orders
- Deal with Service Administration queries
- Control of loan units - booking them in/out, managing our loan dashboard.
- Deal with any general queries via telephone or email.
- Provide back up support for incoming phone calls
- Provide admin support to the Field Sales Team
Person Specification
Essential
- Previous experience in a customer service or administrative role
- Strong organisational skills and attention to detail
- Confident and professional telephone manner
- Competent IT skills, including Microsoft Office
- Ability to manage multiple tasks in a busy environment
Desirable
- Experience working in a manufacturing or product-based business
- Experience using CRM or ERP systems
Benefits
- Competitive salary
- Flexible working
- Contributory pension scheme
- Subsidised private medical healthcare
- Bonus scheme
- Death in service benefit
- Generous annual leave
- Ongoing training & development
- Free onsite parking
- Refreshments and a great, modern working environment
Kane is an equal opportunities employer and welcomes applications from suitably qualified candidates regardless of background.
Customer Service Administrator in Atherton employer: KANE Auto
Kane is an exceptional employer located in Atherton, Greater Manchester, offering a supportive and dynamic work environment as a growing family business. With a strong focus on employee development, competitive benefits including flexible working, a contributory pension scheme, and ongoing training, we ensure our team members thrive both personally and professionally. Join us to be part of a company that values customer commitment and innovation, as evidenced by our accolades and positive Trustpilot reviews.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Atherton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at KANE Auto. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like KANE Auto before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator in Atherton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to KANE Auto:Your cover letter is your chance to shine! Tell us why you want to work at KANE Auto specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at KANE Auto!
How to prepare for a job interview at KANE Auto
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
