At a Glance
- Tasks: Provide top-notch admin support to our Customer Service and Account Management teams.
- Company: Join a proud family business known for quality safety test equipment.
- Benefits: Enjoy flexible working, competitive salary, and generous annual leave.
- Other info: Work in a modern environment with ongoing training and development opportunities.
- Why this job: Be part of a team that values customer commitment and innovation.
- Qualifications: Experience in customer service or admin, with strong organisational skills.
The predicted salary is between 28000 - 30000 £ per year.
Location: Atherton, Greater Manchester
Reports To: Customer Service Manager
Contract: This is a full-time, permanent position.
About Kane
We’re a growing 2nd gen family business selling safety test equipment to heating engineers and auto mechanics around the World. We’re proud of our great products designed & made in the UK, our unique after sales support and superb customer service.
Role Purpose
The Customer Service Administrator is responsible for providing accurate and efficient administrative support to the Customer Service and KANE Account Management teams. The role ensures customer quotations, orders, service documentation and loan equipment are processed professionally and in line with Company standards.
Key Responsibilities
- Support the Customer Service and KAM Manager
- Process quotes and orders, take payments for sales and service orders
- Deal with Service Administration queries
- Control of loan units - booking them in/out, managing our loan dashboard.
- Deal with any general queries via telephone or email.
- Provide back up support for incoming phone calls
- Provide admin support to the Field Sales Team
Person Specification
Essential
- Previous experience in a customer service or administrative role
- Strong organisational skills and attention to detail
- Confident and professional telephone manner
- Competent IT skills, including Microsoft Office
- Ability to manage multiple tasks in a busy environment
Desirable
- Experience working in a manufacturing or product-based business
- Experience using CRM or ERP systems
Benefits
- Competitive salary
- Flexible working
- Contributory pension scheme
- Subsidised private medical healthcare
- Bonus scheme
- Death in service benefit
- Generous annual leave
- Ongoing training & development
- Free onsite parking
- Refreshments and a great, modern working environment
Kane is an equal opportunities employer and welcomes applications from suitably qualified candidates regardless of background.
Customer Service Administrator in Atherton employer: KANE Auto
Kane is an exceptional employer located in Atherton, Greater Manchester, offering a supportive and dynamic work environment as a growing family business. With a strong focus on employee development, competitive benefits including flexible working, a contributory pension scheme, and ongoing training, we ensure our team members thrive both personally and professionally. Join us to be part of a company that values customer commitment and innovation, as evidenced by our accolades and positive Trustpilot reviews.
