At a Glance
- Tasks: Support commercial customers across EMEA, driving their success with our AI-powered platform.
- Company: Iru, a leading AI security and IT platform backed by top investors.
- Benefits: Competitive salary, hybrid work, private healthcare, equity, and wellness perks.
- Other info: Inclusive culture with exciting career growth opportunities.
- Why this job: Join a fast-growing company and make a real impact in customer success.
- Qualifications: 1-3 years in customer-facing roles, SaaS experience, and strong communication skills.
The predicted salary is between 63000 - 77000 £ per year.
London S&M – Customer Success /Full-Time /Hybrid About Iru Iru is the AI-powered security & IT platform used by the world’s fastest-growing companies to secure their users, apps, and devices.
Built for the AI era, Iru unifies identity & access, endpoint security & management, and compliance automation—collapsing the stack and giving IT & security time and control back.
Iru is backed by some of the smartest investors in tech—General Catalyst, Tiger Global, Felicis, Greycroft, and First Round Capital.
In July 2024, Iru raised $100 million from General Catalyst, valuing the company at $850 million.
Customers include Cursor, Vercel, Lovable, Replit, and Mercor, and Iru partners with industry leaders such as Service Now and AWS.
Iru was named to Forbes’ America’s Best Startup Employers 2025 list for employee engagement and satisfaction.
The Opportunity As a Customer Success Manager at Iru, you will support a portfolio of commercial customers across EMEA, helping them achieve measurable success with our platform.
You will act as a trusted partner, guiding customers to adopt and realize value from Iru’s unified, AI-powered platform.
This is a London-based hybrid role, with in-office collaboration Tuesday through Thursday.
You will operate across multiple markets, balancing scale with regional nuance.
Success in this role means driving retention and expansion across a high-volume portfolio while delivering a consistent and localized customer experience.
What You'll Do Manage a high-volume portfolio of commercial customers across EMEADrive onboarding, adoption, and retention at scale Develop repeatable, segment-based success strategies Deliver training sessions, webinars, and business reviews Monitor customer health and proactively address risks Identify expansion opportunities and partner with Sales Navigate regional differences across EMEA markets and stakeholders Collaborate cross-functionally to ensure customer success What You'll Bring1–3+ years of customer-facing experience in Saa S or a high-growth company Experience managing a high-volume book of business Ability to operate across diverse markets and customer needs Strong communication and organizational skills Experience with tools like Hub Spot, Zendesk, Jira, or similar Adaptability and a proactive, customer-first mindset Benefits & Perks
- Competitive salary
- Hybrid work environment (3 days in office per week)
- 100% private healthcare coverage reimbursement for individual and dependents •
- Health Shield Cash Plan •
- Nursery Salary Sacrifice Scheme
- Workplace Pension (Employer 4%/ Employee 5% of gross salary)
- 20 days PTO
- Equity for full-time employees
- Iru Wellness Week off first week in July
- Up to 16 weeks paid leave for new parents
- Paid Family and Medical Leave
- Modern Health - Mental Health Benefits - Individual and Dependents
- Fertility benefits
- Working Advantage Employee Discounts
- Gym membership
- In-office lunch stipend provided
- Exciting opportunities for career growth We are excited to be serving a significant need for a fast-growing market, and are proud of the high-performing team we have brought together so far.
If you’re someone who wants to engage in new, exciting projects that will challenge your skills in the best way possible, we would love to connect with you.
At Iru, we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically.
We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.
Iru is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace.
Qualified applicants will be considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law. #LI-Hybrid We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.
These tools assist our recruitment team but do not replace human judgment.
Final hiring decisions are ultimately made by humans.
If you would like more information about how your data is processed, please contact us.
Customer Success Manager, Commercial, EMEA in London employer: Kandji
Iru is an exceptional employer, offering a dynamic hybrid work environment in London that fosters collaboration and innovation. With a strong focus on employee well-being, Iru provides comprehensive benefits including 100% private healthcare coverage, generous parental leave, and exciting career growth opportunities. The inclusive culture encourages diverse perspectives, making it a rewarding place for those looking to make a meaningful impact in the fast-evolving tech landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager, Commercial, EMEA in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kandji. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kandji before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager, Commercial, EMEA in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kandji:Your cover letter is your chance to shine! Tell us why you want to work at Kandji specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kandji!
How to prepare for a job interview at Kandji
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
