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For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support and troubleshoot technical issues.
- Company: Established UK business with a supportive work environment.
- Benefits: Competitive salary, career development, and a stable work atmosphere.
- Other info: Clear pathway for growth in technical skills and certifications.
- Why this job: Gain hands-on experience in a dynamic IT role with real variety.
- Qualifications: Experience with Windows 10/11, Office 365, and strong problem-solving skills.
The predicted salary is between 28500 - 28500 £ per year.
Location: Burton-on-Trent, Salary £28,500 + benefits
The Opportunity
We’re working with a well-established UK business looking to hire an IT Specialist to support day-to-day operations across the site. This is a hands-on role where you’ll act as a key point of contact for IT support, ensuring systems run smoothly and users are fully supported. Ideal for someone who enjoys problem-solving, working across a broad tech stack, and being visible within the business.
Key Responsibilities
- Provide 1st and 2nd line IT support across the business
- Diagnose, troubleshoot, and resolve technical issues efficiently
- Support and maintain network infrastructure (switching, WiFi, VOIP, backups)
- Manage and maintain IT hardware (laptops, desktops, mobile devices)
- Handle issues with printers, scanners, and copiers within SLA
- Take ownership of incidents from initial investigation through to resolution
- Escalate complex or high-priority issues where required
- Maintain and update the service desk (Jira), ensuring timely responses
- Ensure systems and processes align with company policies and standards
What We’re Looking For
- Experience supporting Windows 10/11 and Office 365
- Strong understanding of IT hardware (laptops, desktops, phones)
- Experience with printer support and troubleshooting
- Knowledge of WiFi and IT connectivity concepts
- Strong problem-solving and communication skills
- Ability to manage workload and prioritise effectively
- NVQ Level 4 (or higher) in ICT / Telecommunications
- Networking certifications (e.g. CCNA, Network+)
- Experience with Cisco switching
- Exposure to firewall technologies
- Knowledge of Windows Server (2016/2019)
- Understanding of DNS, DHCP, NAT, Group Policy
- Experience with backup technologies or VOIP systems
Key Attributes
- Proactive, self-motivated, and hands-on
- Able to work independently and as part of a team
- Comfortable in a fast-paced environment with tight deadlines
- Eager to learn and develop within IT
Why Apply?
- Broad, hands-on IT role with real variety
- Opportunity to develop across infrastructure and networking
- Stable business environment with strong internal support
- Clear pathway to grow technical skills and certifications
IT Specialist employer: KandD Recruitment
Contact Detail:
KandD Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Specialist
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT field. Attend local meetups or tech events in Burton-on-Trent. You never know who might have a lead on that perfect IT Specialist role!
✨Tip Number 2
Show off your problem-solving skills during interviews. Be ready to share specific examples of how you've tackled technical issues in the past. This will demonstrate your hands-on experience and make you stand out as a candidate.
✨Tip Number 3
Don’t forget to research the company before your interview! Understand their tech stack and any recent projects they've undertaken. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 4
Apply through our website for the best chance at landing the job! We’re all about making the application process smooth and straightforward, so don’t miss out on this opportunity to join a stable business with great growth potential.
We think you need these skills to ace IT Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows 10/11 and Office 365, as well as any relevant IT hardware knowledge. We want to see how your skills match the role, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional, and don’t forget to mention your eagerness to learn and grow.
Show Off Your Certifications: If you’ve got any networking certifications like CCNA or Network+, make sure they’re front and centre in your application. We love seeing candidates who are proactive about their professional development!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at KandD Recruitment
✨Know Your Tech Stack
Make sure you brush up on your knowledge of Windows 10/11, Office 365, and the various IT hardware you'll be supporting. Familiarise yourself with common issues and solutions related to laptops, desktops, and mobile devices, as well as printer troubleshooting. This will help you demonstrate your technical expertise during the interview.
✨Show Off Your Problem-Solving Skills
Prepare to discuss specific examples where you've diagnosed and resolved technical issues efficiently. Think of scenarios where you took ownership of an incident from start to finish. This will showcase your proactive approach and ability to handle challenges, which is crucial for this role.
✨Familiarise Yourself with Service Desk Tools
Since you'll be using Jira to manage and update the service desk, it’s a good idea to get comfortable with it beforehand. If you have experience with similar tools, mention that in your interview. Being able to talk about how you’ve used service desk software effectively will set you apart.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company's IT infrastructure and support processes. This shows your genuine interest in the role and helps you understand how you can contribute. For example, ask about their current challenges with network infrastructure or how they handle high-priority incidents.