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For Companies At a Glance
- Tasks: Manage hire operations, coordinate equipment, and enhance customer experience.
- Company: Leading independent plant & tool hire business with a strong UK presence.
- Benefits: Bonus potential, loyalty bonuses, pension, life assurance, and 32 days holiday.
- Other info: Clear career development opportunities in a supportive environment.
- Why this job: Join a dynamic team and play a key role in operational success and growth.
- Qualifications: Strong organisational skills, commercial mindset, and relationship-building abilities.
The predicted salary is between 30000 - 40000 £ per year.
The Opportunity
We’re partnering with a leading independent plant & tool hire business with a strong and growing footprint across the UK. With continued expansion and investment, they are now looking to bring in a high-calibre Hire Controller to support depot operations and deliver an exceptional customer experience. This is a key, front-line role within the business—perfect for someone who thrives in a fast-paced environment, enjoys customer interaction, and wants to play a direct part in driving operational success and growth.
What You’ll Be Doing
- Managing the day-to-day operations of the Hire Desk, ensuring a smooth and efficient hire process
- Coordinating hire equipment, fleet availability, and stock levels across the depot and wider network
- Overseeing hire contracts, off-hires, and audits to ensure accuracy and compliance
- Working closely with logistics teams to ensure timely and efficient transport scheduling
- Handling inbound calls and enquiries while supporting sales opportunities and conversions
- Identifying and acting on new business opportunities from customer interactions
- Supporting pricing, rates, and commercial decisions when required
- Building strong relationships with customers to enhance retention and growth
What We’re Looking For
- Strong organisational and communication skills
- Commercial mindset with the ability to identify sales opportunities
- Confident working independently and under pressure
- Strong relationship-building and negotiation skills
- Good IT proficiency and attention to detail
- A proactive, flexible, and solutions-driven approach
- (Plant / construction knowledge is advantageous but not essential)
What’s in It for You
- Bonus potential of up to £2,400 per year
- Loyalty bonus scheme starting at £25 per month, increasing to £35 per month with service
- Pension + life assurance (3x salary)
- 32 days holiday (including bank holidays)
- Clear opportunities for career development and progression
- Join a growing, supportive and ambitious team
Working Hours
Monday to Friday Shift patterns: 6:30am – 4:00pm or 7:30am – 5:00pm
Hire Controller in Cardiff employer: KandD Recruitment
Contact Detail:
KandD Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller in Cardiff
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Hire Controller role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to operations and customer service. Think about how you can demonstrate your organisational skills and ability to handle pressure—these are key for this role!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Hire Controller in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Hire Controller role. Highlight your organisational skills and any experience in customer service or sales, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your proactive approach and how you can contribute to driving operational success.
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application demonstrates your strong communication skills. Keep it clear, concise, and engaging—just like how we like to interact with our customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at KandD Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Hire Controller. Familiarise yourself with the hire process, equipment management, and customer interaction. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Organisational Skills
Since this role requires strong organisational abilities, be prepared to discuss how you've managed multiple tasks in previous jobs. Use specific examples to illustrate your skills in coordinating operations and ensuring efficiency, as this will resonate well with the interviewers.
✨Demonstrate Your Customer Focus
This position is all about enhancing customer experience, so think of instances where you've successfully built relationships or resolved customer issues. Highlight your communication skills and how you can identify sales opportunities through customer interactions.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities under pressure. Prepare by thinking of situations where you've had to make quick decisions or adapt to changing circumstances. This will showcase your proactive and solutions-driven approach, which is key for this role.