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For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support and troubleshoot technical issues.
- Company: Established UK business with a supportive work environment.
- Benefits: Competitive salary, strong internal support, and opportunities for growth.
- Other info: Clear pathway to develop technical skills and certifications.
- Why this job: Gain hands-on experience in a dynamic IT role with real variety.
- Qualifications: Experience with Windows 10/11, Office 365, and strong problem-solving skills.
The predicted salary is between 28500 - 28500 £ per year.
Location: Burton-on-Trent, Salary £28,500 + benefits
The Opportunity
We’re working with a well-established UK business looking to hire an IT Specialist to support day‑to‑day operations across the site. This is a hands‑on role where you’ll act as a key point of contact for IT support, ensuring systems run smoothly and users are fully supported. Ideal for someone who enjoys problem‑solving, working across a broad tech stack, and being visible within the business.
Key Responsibilities
- Provide 1st and 2nd line IT support across the business
- Diagnose, troubleshoot, and resolve technical issues efficiently
- Support and maintain network infrastructure (switching, WiFi, VOIP, backups)
- Manage and maintain IT hardware (laptops, desktops, mobile devices)
- Handle issues with printers, scanners, and copiers within SLA
- Take ownership of incidents from initial investigation through to resolution
- Escalate complex or high‑priority issues where required
- Maintain and update the service desk (Jira), ensuring timely responses
- Ensure systems and processes align with company policies and standards
What We’re Looking For
- Experience supporting Windows 10/11 and Office 365
- Strong understanding of IT hardware (laptops, desktops, phones)
- Experience with printer support and troubleshooting
- Knowledge of WiFi and IT connectivity concepts
- Strong problem‑solving and communication skills
- Ability to manage workload and prioritise effectively
- NVQ Level 4 (or higher) in ICT / Telecommunications
- Networking certifications (e.g. CCNA, Network+)
- Experience with Cisco switching
- Exposure to firewall technologies
- Knowledge of Windows Server (2016/2019)
- Understanding of DNS, DHCP, NAT, Group Policy
- Experience with backup technologies or VOIP systems
Key Attributes
- Proactive, self‑motivated, and hands‑on
- Able to work independently and as part of a team
- Comfortable in a fast‑paced environment with tight deadlines
- Eager to learn and develop within IT
Why Apply?
- Broad, hands‑on IT role with real variety
- Opportunity to develop across infrastructure and networking
- Stable business environment with strong internal support
- Clear pathway to grow technical skills and certifications
IT Specialist in Burton upon Trent employer: KandD Recruitment
Contact Detail:
KandD Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Specialist in Burton upon Trent
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local tech meetups or online webinars to meet potential employers and fellow IT enthusiasts. You never know who might have a lead on your next job!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and problem-solving abilities. This is a great way to demonstrate your hands-on experience and technical know-how beyond just your CV.
✨Tip Number 3
Prepare for interviews by brushing up on common IT support scenarios. Practice explaining how you would troubleshoot specific issues, as this will show your problem-solving skills and technical knowledge. Remember, confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly can sometimes give you an edge over other candidates. So, what are you waiting for?
We think you need these skills to ace IT Specialist in Burton upon Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows 10/11 and Office 365, as well as any relevant IT hardware knowledge. We want to see how your skills match up with what we're looking for!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've diagnosed and resolved technical issues in the past. We love seeing candidates who can think on their feet and tackle challenges head-on!
Keep It Professional Yet Personal: While we appreciate a professional tone, don’t be afraid to let your personality shine through. We’re looking for someone who’s proactive and self-motivated, so show us who you are!
Apply Through Our Website: For the best chance of getting noticed, make sure to apply directly through our website. It helps us keep track of applications and ensures you’re considered for the role!
How to prepare for a job interview at KandD Recruitment
✨Know Your Tech Stack
Make sure you brush up on your knowledge of Windows 10/11 and Office 365, as well as IT hardware like laptops and desktops. Familiarise yourself with common issues and troubleshooting steps, so you can confidently discuss your experience during the interview.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved technical issues in the past. Think about times when you took ownership of an incident and how you escalated complex problems when necessary. This will demonstrate your proactive approach and ability to handle challenges.
✨Understand the Company’s Needs
Research the company and its IT infrastructure before the interview. Knowing about their network setup, any specific technologies they use, and their overall business goals will help you tailor your answers and show that you're genuinely interested in the role.
✨Practice Communication
Since strong communication skills are key for this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would support a user with a common issue, so being clear and concise will set you apart from other candidates.