At a Glance
- Tasks: Manage the hire desk, handle customer enquiries, and coordinate deliveries.
- Company: Join a growing tool and plant hire business with a friendly team.
- Benefits: Competitive salary starting from £46,080 and a supportive work environment.
- Other info: Opportunity for career growth in a dynamic and ambitious company.
- Why this job: Play a key role in a fast-paced industry while delivering excellent customer service.
- Qualifications: Experience in tool or plant hire and strong communication skills required.
The predicted salary is between 27000 - 33000 £ per year.
A busy and growing tool and plant hire business is seeking an experienced Hire Desk Controller to join its team and play a key role in keeping customers, equipment and daily operations running smoothly. The successful candidate will be responsible for managing the hire desk, handling customer enquiries, coordinating deliveries and collections, and working closely with the workshop and wider team to ensure a reliable and efficient service. This is an excellent opportunity for an experienced hire desk professional who understands the tool and plant hire industry, enjoys working in a fast‑paced environment and takes pride in delivering a high level of customer service.
Key Responsibilities
- Handling hire enquiries and orders by phone, email, WhatsApp and face to face
- Preparing hire contracts and associated paperwork
- Coordinating deliveries and collections with drivers
- Liaising with the workshop to ensure equipment is prepared and ready on time
- Managing off‑hires, stock transfers and purchase orders
- Maximising hire and consumable sales
- Maintaining strong fleet availability and utilisation
- Building and maintaining positive customer relationships
- Providing excellent customer service throughout the hire process
- Assisting customers with loading and unloading when required
- Ensuring all hire desk administration is accurate and up to date
- Supporting the wider team with the smooth day-to-day running of the hire operation
The Ideal Candidate
- Previous experience within the tool or plant hire industry
- Good working knowledge of Syrinx
- Strong communication and customer service skills
- Good IT skills and excellent attention to detail
- Ability to remain organised and work effectively under pressure
- Honest, reliable and proactive approach
- Full UK manual driving licence
- Physically able to occasionally assist with loading and unloading
Why Join the Business?
This is an opportunity to join a growing and ambitious tool and plant hire business where the successful candidate will play an important role in the continued development of the operation. The role offers:
- Salary from £46,080, depending on experience
- A varied role with genuine responsibility
- A friendly and team-focused working environment
- The opportunity to work closely with customers, suppliers, drivers and workshop teams
- A position where strong performance, reliability and customer service are highly valued
Hire Desk Controller in Acton employer: KandD Recruitment
Join a dynamic and expanding tool and plant hire business that values its employees and fosters a collaborative work culture. As a Hire Desk Controller, you will enjoy a competitive salary starting from £46,080, along with the opportunity to take on genuine responsibilities in a friendly environment that prioritises customer service and teamwork. With a focus on employee growth and development, this role offers a chance to make a meaningful impact while working closely with a supportive team.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Desk Controller in Acton
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like KandD Recruitment and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at KandD Recruitment!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like KandD Recruitment keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Hire Desk Controller in Acton
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to KandD Recruitment:This is your chance to really connect with the team at KandD Recruitment. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at KandD Recruitment
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with KandD Recruitment.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show KandD Recruitment that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at KandD Recruitment. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
