At a Glance
- Tasks: Manage customer enquiries, coordinate schedules, and ensure excellent service delivery.
- Company: Join a growing gas and heating business in Haverhill with a supportive culture.
- Benefits: Competitive salary, flexible working hours, and long-term development opportunities.
- Other info: Enjoy a friendly environment with autonomy and responsibility.
- Why this job: Be part of a dynamic team and make a real impact on customer experiences.
- Qualifications: Strong organisational skills and previous experience in administration or customer service.
The predicted salary is between 32000 - 32000 £ per year.
An exciting opportunity has arisen for an organised and customer-focused Sales & Operations Coordinator to join a growing gas and heating business based in Haverhill. This varied role combines customer service, administration, and operational coordination to support the smooth running of the business. You will play a key part in managing customer enquiries, coordinating engineer schedules, preparing quotations, and ensuring excellent service delivery.
We are looking for someone who enjoys working with people, is highly organised, and takes pride in creating a positive customer experience. Previous sales experience would be beneficial, but the main focus is on strong administration, communication, and coordination skills.
Key Responsibilities- Manage incoming customer enquiries via telephone, email, and online channels.
- Prepare and issue quotations and follow up where appropriate.
- Coordinate and schedule Gas Engineers efficiently across jobs and locations.
- Manage engineer diaries and respond to scheduling changes.
- Maintain strong relationships with customers and provide excellent service.
- Support account management and customer retention activities.
- Prepare customer communications and operational documentation.
- Maintain accurate records using company systems and CRM software.
- Assist with general office administration and day-to-day operations.
- Support management with business administration and operational tasks.
- Identify opportunities to support business growth where appropriate.
The successful candidate will be:
- Friendly, professional, and confident communicating with customers.
- Highly organised with excellent attention to detail.
- Comfortable managing multiple priorities in a busy environment.
- Computer literate with good Microsoft Office skills.
- Proactive and able to work independently.
- Professional with excellent written and verbal communication skills.
- Commercially aware with a customer-first approach.
- Previous experience in administration, operations coordination, customer service, account support, or sales administration.
- Strong organisational and administrative skills.
- Excellent communication and interpersonal abilities.
- Experience coordinating schedules or managing customer relationships would be advantageous.
- Any previous sales experience would be considered a bonus.
- Full UK Passport.
- Full right to work in the UK.
- Salary of £28,000 - £32,000 per annum depending on experience.
- Flexible working hours with core hours of 9:00am - 4:00pm.
- Opportunity to join a growing and supportive business.
- Varied role with long-term development opportunities.
- Friendly working environment with autonomy and responsibility.
Operations Coordinator in Haverhill employer: Kamro T/A Tenex
Join a dynamic and supportive team in Haverhill as an Operations Coordinator, where your organisational skills and customer focus will be valued. Enjoy flexible working hours, a friendly work culture, and the opportunity for long-term career development within a growing gas and heating business. With a commitment to excellent service delivery and employee growth, this role offers a rewarding environment for those looking to make a meaningful impact.
