Internal Sales Consultant
Birmingham City Centre
£30,000 £33,000
Monday Friday
(Please only apply if you have previous experience working withfixings, anchors, fasteners, ironmongery, or construction products)
We are currently recruiting for an Internal Sales Executive to join a well-established and growing business operating within the construction and fixings sector.
This is a fast-paced and varied internal sales role focused on supporting customers, managing orders, driving repeat business, and ensuring smooth day-to-day account management across a busy sales office.
The successful candidate will ideally come from a fixings, fasteners, construction supplies, builders merchant, or industrial distribution background and will be comfortable dealing with contractors, suppliers, and trade customers on a daily basis.
This position would suit somebody commercially minded who enjoys relationship-building, problem-solving, and working within a technical sales environment.
Key Responsibilities
Internal Sales & Account Support
? Managing inbound sales enquiries via phone and email
? Processing customer orders accurately and efficiently
? Providing quotations, pricing, and product information
? Building and maintaining strong customer relationships
? Identifying opportunities to upsell and maximise account spend
? Supporting customers with technical product queries and sourcing solutions
? Managing and maintaining the sales inbox
Customer Service & Order Management
? Confirming customer orders and delivery schedules
? Chasing suppliers and carriers regarding deliveries and shortages
? Resolving customer issues and ensuring high service levels
? Monitoring acknowledgements and supplier updates
? Liaising with internal teams to ensure smooth order fulfilment
Purchasing & Stock Support
? Supporting daily purchasing and stock ordering activities
? Assisting with supplier management and stock availability
? Checking freight charges and supplier invoices
? Helping source specialist or non-standard items for customers
Operational & Team Support
? Working closely with the wider office and sales team
? Learning different customer accounts to support wider team coverage
? Maintaining accurate administration and sales records
? Supporting the business during busy trading periods
Candidate Requirements
Essential:
? Previous internal sales experience within construction supplies, fixings, fasteners, builders merchants, industrial distribution, or a similar sector
? Strong customer service and account management skills
? Excellent communication skills
? Confident handling multiple customer enquiries in a fast-paced environment
? Strong organisational skills and attention to detail
? Commercially aware with a proactive approach
? Comfortable working with Microsoft Office and email systems
Desirable:
? Knowledge of fixings, anchors, fasteners, ironmongery, or construction products
? Experience with purchasing or stock control
? Experience working with trade customers or contractors
? ERP or stock management system experience
? Ability to source specialist or hard-to-find products
? Experience supporting sales growth and customer retention
The Opportunity
This is an excellent opportunity for an experienced Internal Sales professional to join a growing and supportive business with a strong reputation within the sector.
The role offers long-term stability, broad product exposure, and the opportunity to become a key part of a close-knit commercial team within a busy and customer-focused environment.
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