At a Glance
- Tasks: Deliver technical projects and provide onsite support for clients.
- Company: Dynamic tech firm focused on innovative IT solutions.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Great chance to build relationships and grow your career in a supportive environment.
- Why this job: Engage directly with clients and make a real impact in their tech journey.
- Qualifications: Strong technical skills and a proactive, friendly attitude.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
This is a hybrid project and client-facing engineering role suited to someone who enjoys a mix of project delivery, onsite work, and technical support. The role is not purely support desk based. We are looking for someone comfortable working directly with clients, attending customer sites regularly, assisting with project delivery, and acting as a trusted technical presence for customers.
You will work closely with senior engineers on Microsoft 365 migrations, Intune deployments, onboardings, and infrastructure projects, while also supporting clients remotely and onsite as part of our wider technical team. The ideal candidate is technically strong, approachable, proactive, and happy to go the extra mile for clients and colleagues.
Key Responsibilities- Deliver technical project work including Microsoft 365 migrations, Intune deployments, client onboardings, hardware rollouts, and infrastructure upgrades.
- Work alongside senior engineers and project leads to carry out the hands-on implementation and onsite elements of projects.
- Attend regular scheduled onsite client visits to provide proactive support, resolve issues, build client relationships, and identify improvement opportunities.
- Provide 2nd line support remotely and from the office across Microsoft 365, Windows, networking, and end-user environments.
- Support and maintain Microsoft 365 environments including Exchange Online, Teams, SharePoint, Entra ID (Azure AD), and Intune.
- Assist clients moving from traditional on-premise server environments to modern cloud-managed solutions.
- Carry out onsite installations, deployments, troubleshooting, and user support across a range of customer environments including care homes, schools, and London-based businesses.
- Work flexibly to attend client sites when required, including early starts for onsite project work or scheduled support visits.
- Proactively identify issues, improvements, and risks while onsite with customers.
- Maintain clear technical documentation, project notes, and process documentation.
- Escalate complex issues where required whilst remaining hands-on and involved in delivery.
- Build strong client relationships through a friendly, professional, and proactive approach.
IT Projects & Support Technician in Braintree employer: Kamro Limited T/A Tenex
As an IT Projects & Support Technician, you'll thrive in a dynamic hybrid environment that values both technical expertise and client relationships. Our company fosters a collaborative work culture where you can grow alongside experienced engineers while enjoying the flexibility of onsite and remote support. With a focus on professional development and a commitment to delivering exceptional service, we offer a rewarding career path in the heart of London’s vibrant tech scene.
StudySmarter Expert Advice🤫
We think this is how you could land IT Projects & Support Technician in Braintree
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with clients and what values they promote. This will help you tailor your approach and show that you're a great fit for their team.
✨Tip Number 2
Practice your technical skills and be ready to demonstrate them during the interview. Since this role involves hands-on project work, brush up on Microsoft 365, Intune, and any other relevant tech. We want to see you shine!
✨Tip Number 3
Prepare some questions to ask your interviewers about their projects and client relationships. This shows your interest in the role and helps you understand how you can contribute to their success. Plus, it makes for a more engaging conversation!
✨Tip Number 4
Follow up after your interview with a thank-you email. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role. It’s a simple way to stand out and keep the lines of communication open!
We think you need these skills to ace IT Projects & Support Technician in Braintree
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight your technical expertise in your application. We want to see your experience with Microsoft 365, Intune, and any other relevant tech. Don’t just list skills; give us examples of how you've used them in real projects!
Be Client-Focused:Since this role involves a lot of client interaction, let us know about your experience working directly with customers. Share stories that showcase your ability to build relationships and provide excellent support. We love a proactive approach!
Keep It Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity and brevity. Use bullet points if you need to, and make sure your key achievements stand out. We want to get to know you quickly!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Kamro Limited T/A Tenex
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, Intune, and networking. Be ready to discuss specific projects you've worked on and how you tackled challenges. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Show Off Your People Skills
Since this role involves a lot of client interaction, be prepared to demonstrate your communication skills. Think of examples where you've built strong relationships with clients or resolved conflicts. A friendly, approachable attitude goes a long way in making a great impression.
✨Be Ready for Scenario Questions
Expect questions that put you in real-world situations, like troubleshooting a client issue or managing a project deadline. Practise how you'd respond to these scenarios, focusing on your problem-solving approach and how you prioritise tasks under pressure.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s projects, team dynamics, or future goals. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.
