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- Tasks: Manage client relationships and lead initiatives for customer satisfaction and revenue growth.
- Company: A dynamic PropTech company based in London with a focus on innovation.
- Benefits: Competitive salary, performance incentives, and flexible hybrid working model.
- Why this job: Join a growing team and make a real impact in the PropTech industry.
- Qualifications: 5+ years in Customer Success within SaaS or PropTech, with strong technical discussion skills.
- Other info: Great opportunity for career advancement in a supportive environment.
The predicted salary is between 43200 - 72000 £ per year.
A growing PropTech company headquartered in London is seeking an experienced Customer Success Manager. The candidate will manage complex client relationships and lead initiatives to ensure customer satisfaction and expand revenue. This role involves technical onboarding for new clients, upselling opportunities, and working closely with senior leadership.
Candidates should have over 5 years of experience in similar roles within SaaS or PropTech environments and be comfortable discussing technical solutions. A hybrid working model offers flexibility, with great benefits including a competitive salary and performance-linked incentives.
Enterprise CSM - Hybrid London employer: Kamma
Contact Detail:
Kamma Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise CSM - Hybrid London
✨Tip Number 1
Network like a pro! Reach out to your connections in the PropTech and SaaS industries. Attend industry events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Showcase your expertise! Prepare a portfolio or case studies that highlight your success in managing client relationships and driving revenue growth. This will set you apart during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers, especially around technical onboarding and upselling strategies. Confidence is key!
✨Tip Number 4
Apply through our website! We’ve got a streamlined application process that makes it easy for you to showcase your skills and experience directly to us. Don’t miss out on this opportunity!
We think you need these skills to ace Enterprise CSM - Hybrid London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Customer Success Manager. Highlight your experience in managing complex client relationships and any relevant achievements in SaaS or PropTech environments. We want to see how you can bring value to our team!
Showcase Your Technical Skills: Since this role involves discussing technical solutions, don’t shy away from showcasing your technical skills. Include specific examples of how you've successfully onboarded clients or handled technical challenges in the past. This will help us see your fit for the position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer success and how your experience aligns with our needs. We love seeing genuine enthusiasm, so let your personality come through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Kamma
✨Know Your Stuff
Make sure you brush up on your knowledge of the PropTech industry and SaaS solutions. Be ready to discuss specific technical solutions you've implemented in past roles, as this will show your expertise and confidence in handling complex client relationships.
✨Showcase Your Success Stories
Prepare a few examples of how you've successfully managed client relationships and driven customer satisfaction. Highlight any upselling opportunities you've identified and how they contributed to revenue growth. This will demonstrate your ability to deliver results.
✨Engage with Leadership
Since this role involves working closely with senior leadership, think about how you can engage them during the interview. Prepare questions that show your interest in their vision for customer success and how you can contribute to achieving those goals.
✨Be Ready for Technical Questions
Expect some technical questions related to onboarding processes and customer success metrics. Brush up on relevant tools and methodologies, and be prepared to discuss how you would approach onboarding new clients in a hybrid model.
