At a Glance
- Tasks: Drive customer success and build strong relationships with mid-sized and enterprise clients.
- Company: Join Kamma, a pioneering AI-native company transforming the housing market.
- Benefits: Competitive pay, performance bonuses, equity options, and remote work flexibility.
- Other info: Be part of a curious team focused on innovation and operational excellence.
- Why this job: Shape customer experiences and make a real impact in a growing tech environment.
- Qualifications: Strong communication skills and a knack for problem-solving in complex situations.
Location: Hybrid - London HQ (Fleet Street) + Remote
Department: Customer Success
Reports to: Head of Customer Success
Base pay + Variable pay up to £10K annual performance-linked incentive
About Kamma
Kamma exists to simplify one of the most complex and risky aspects of the housing market, making it clear, accurate, and easy to manage. Property licensing changes frequently, mistakes are costly, and even high-profile figures have been caught out by these rules. We help customers stay compliant without stress, avoid major fines and turn compliance from a cost into a commercial advantage, while supporting higher standards in rental homes across the UK.
Our platform has been rebuilt with fast, adaptable technology that allows us to launch new products quickly and respond to regulatory change. With enforcement rising and rent repayment orders set to double, demand for our solutions is accelerating. We already work with major names, including Foxtons, JLL, Knight Frank, Chestertons, Leaders Romans Group and Spicerhaart, and recent integrations open powerful new routes for distribution and growth.
We are an AI-native company, always striving to find AI-first solutions. We train team members in new and evolving AI tools. We will work together to automate as many repetitive tasks as possible, allowing you to focus your time on the tasks that add the most value. This is a great time to join. The foundations are strong, momentum is clear, and we are scaling towards Series B revenue levels.
You will join a curious, ambitious team motivated by solving problems with pace. Our culture rewards ownership, clarity of thinking and getting things done. It is a rare moment to join with equity options aligned to the impact you will have.
The Opportunity
Property licensing risk is increasing fast, and as we scale our platform and customer base, Customer Success becomes critical to retention, expansion and trust. We are hiring a Customer Success Manager to join our small but growing Customer Success team. You will be responsible for delivering proactive Customer Success for our mid-sized and Enterprise customers, which is central to retaining and expanding revenue over the next 12 months as we scale towards Series B.
This is a new role and a new function at Kamma, with a significant opportunity to shape how we deliver world-class service while segmenting our approach by customer value. Your work will directly influence how we support enterprise customers through high-touch relationships, while enabling excellent, scalable and increasingly self-serve experiences for SMB clients.
If you enjoy owning complex customer relationships, driving commercial growth and helping to build scalable systems that allow teams to focus where they add the most value, this role is for you. You will use your technical knowledge, sharp commercial instincts, and execution rigour to deliver value across different customer segments, with a primary focus on mid-sized and enterprise accounts, while supporting the transition to full self-serve support for SMB customers.
Success in this role is defined by three outcomes:
- Becoming a subject matter expert on the regulatory complexities around property licensing to add the maximum amount of value to customers.
- Operational Excellence: Ensuring successful technical integration for mid-sized and Enterprise customers, fast resolution of complex product queries, and reliable service across all segments.
- Delivering practical, on-the-ground feedback to help the Head of CS build a high-performing, world-class function.
Retention
Remote Customer Success Manager in Southampton employer: Kamma Limited
Kamma is an exceptional employer that fosters a dynamic and innovative work culture, particularly for the Remote Customer Success Manager role. With a hybrid working model based in London, employees benefit from a supportive environment that encourages ownership and clarity of thought, while also providing opportunities for professional growth through training in cutting-edge AI tools. The company’s commitment to employee success is reflected in its performance-linked incentives and equity options, making it an attractive place for those looking to make a meaningful impact in the rapidly evolving housing market.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Success Manager in Southampton
✨Tip Number 1
Network like a pro! Reach out to current employees at Kamma on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding Kamma's mission and values. Show us how your skills align with our goals, especially around customer success and compliance. We love candidates who are genuinely passionate about what we do!
✨Tip Number 3
Practice your pitch! Be ready to discuss how you've handled complex customer relationships in the past. We want to hear about your successes and how you can bring that experience to our team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our awesome team at Kamma.
We think you need these skills to ace Remote Customer Success Manager in Southampton
Some tips for your application 🫡
Show Your Passion for Customer Success:When writing your application, let us see your enthusiasm for helping customers succeed. Share examples of how you've gone above and beyond in previous roles to ensure customer satisfaction. We love candidates who are genuinely excited about making a difference!
Tailor Your Application:Make sure to customise your application to reflect the specific requirements of the Customer Success Manager role. Highlight your experience with mid-sized and enterprise customers, and don’t forget to mention any relevant technical knowledge you have. We want to see how you fit into our mission!
Be Clear and Concise:We appreciate clarity in communication, so keep your application straightforward and to the point. Use bullet points where appropriate to make it easy for us to read through your experiences and skills. Remember, we’re looking for someone who can communicate effectively with our customers!
Apply Through Our Website:Don’t forget to submit your application through our website! This helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s the best way to show us you’re serious about joining our team at Kamma!
How to prepare for a job interview at Kamma Limited
✨Know Your Stuff
Make sure you understand the ins and outs of property licensing and compliance. Brush up on recent changes in regulations and how they impact customers. This will show that you're not just interested in the role, but that you can genuinely add value from day one.
✨Showcase Your Customer Success Skills
Prepare examples of how you've successfully managed customer relationships in the past. Highlight your ability to drive commercial growth and resolve complex issues quickly. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Your Tech Savvy
Since Kamma is an AI-native company, be ready to discuss your experience with technology and any tools you've used to enhance customer success. Mention any familiarity with AI tools or platforms that could help streamline processes and improve customer experiences.
✨Ask Insightful Questions
Prepare thoughtful questions about Kamma's approach to customer success and how they plan to scale their services. This shows your genuine interest in the company and helps you assess if it's the right fit for you. Plus, it gives you a chance to demonstrate your strategic thinking.
