At a Glance
- Tasks: Drive customer success and build strong relationships with mid-sized and enterprise clients.
- Company: Join Kamma, a pioneering AI-native company transforming the housing market.
- Benefits: Competitive pay, performance bonuses, equity options, and remote work flexibility.
- Other info: Be part of a curious team focused on innovation and operational excellence.
- Why this job: Shape customer experiences and make a real impact in a growing tech environment.
- Qualifications: Strong communication skills and a knack for problem-solving in complex situations.
Location: Hybrid - London HQ (Fleet Street) + Remote
Department: Customer Success
Reports to: Head of Customer Success
Base pay + Variable pay up to £10K annual performance-linked incentive
About Kamma
Kamma exists to simplify one of the most complex and risky aspects of the housing market, making it clear, accurate, and easy to manage. Property licensing changes frequently, mistakes are costly, and even high-profile figures have been caught out by these rules. We help customers stay compliant without stress, avoid major fines and turn compliance from a cost into a commercial advantage, while supporting higher standards in rental homes across the UK.
Our platform has been rebuilt with fast, adaptable technology that allows us to launch new products quickly and respond to regulatory change. With enforcement rising and rent repayment orders set to double, demand for our solutions is accelerating. We already work with major names, including Foxtons, JLL, Knight Frank, Chestertons, Leaders Romans Group and Spicerhaart, and recent integrations open powerful new routes for distribution and growth.
We are an AI-native company, always striving to find AI-first solutions. We train team members in new and evolving AI tools. We will work together to automate as many repetitive tasks as possible, allowing you to focus your time on the tasks that add the most value. This is a great time to join. The foundations are strong, momentum is clear, and we are scaling towards Series B revenue levels.
You will join a curious, ambitious team motivated by solving problems with pace. Our culture rewards ownership, clarity of thinking and getting things done. It is a rare moment to join with equity options aligned to the impact you will have.
The Opportunity
Property licensing risk is increasing fast, and as we scale our platform and customer base, Customer Success becomes critical to retention, expansion and trust. We are hiring a Customer Success Manager to join our small but growing Customer Success team. You will be responsible for delivering proactive Customer Success for our mid-sized and Enterprise customers, which is central to retaining and expanding revenue over the next 12 months as we scale towards Series B.
This is a new role and a new function at Kamma, with a significant opportunity to shape how we deliver world-class service while segmenting our approach by customer value. Your work will directly influence how we support enterprise customers through high-touch relationships, while enabling excellent, scalable and increasingly self-serve experiences for SMB clients.
If you enjoy owning complex customer relationships, driving commercial growth and helping to build scalable systems that allow teams to focus where they add the most value, this role is for you. You will use your technical knowledge, sharp commercial instincts, and execution rigour to deliver value across different customer segments, with a primary focus on mid-sized and enterprise accounts, while supporting the transition to full self-serve support for SMB customers.
Success in this role is defined by three outcomes:
- Becoming a subject matter expert on the regulatory complexities around property licensing to add the maximum amount of value to customers.
- Operational Excellence: Ensuring successful technical integration for mid-sized and Enterprise customers, fast resolution of complex product queries, and reliable service across all segments.
- Delivering practical, on-the-ground feedback to help the Head of CS build a high-performing, world-class function.
Retention
Remote Customer Success Manager employer: Kamma Limited
Kamma is an exceptional employer that fosters a dynamic and innovative work culture, particularly for the Remote Customer Success Manager role. With a hybrid working model based in London, employees benefit from a supportive environment that encourages ownership and clarity of thought, while also providing opportunities for professional growth through training in cutting-edge AI tools. The company’s commitment to employee success is reflected in its performance-linked incentives and equity options, making it an attractive place for those looking to make a meaningful impact in the rapidly evolving housing market.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Kamma. A friendly chat can give you insider info and maybe even a referral. Don’t be shy; we all love a good conversation!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Kamma’s products and the property licensing landscape. Show us you’re not just another candidate but someone who’s genuinely interested in making a difference in customer success.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Customer Success Manager. We want to hear how you can help us retain and expand our customer base while driving commercial growth.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining our team and contributing to our mission of simplifying the housing market.
We think you need these skills to ace Remote Customer Success Manager
Some tips for your application 🫡
Show Your Passion for Customer Success:When writing your application, let us see your enthusiasm for helping customers succeed. Share specific examples of how you've gone above and beyond in previous roles to ensure customer satisfaction. We love candidates who are genuinely excited about making a difference!
Tailor Your Application:Make sure to customise your application to reflect the job description. Highlight your experience with mid-sized and enterprise customers, and how you can bring value to our team at Kamma. We want to see how your skills align with our mission and values!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate candidates who can communicate effectively, as this is key in a Customer Success role. Remember, clarity is crucial!
Apply Through Our Website:We encourage you to apply directly through our website. This helps us streamline the process and ensures your application gets the attention it deserves. Plus, it’s super easy! Just follow the prompts and let us know why you’d be a great fit for Kamma.
How to prepare for a job interview at Kamma Limited
✨Know Your Stuff
Make sure you understand the ins and outs of property licensing and the challenges customers face. Brush up on Kamma's solutions and how they simplify compliance. This will show your potential employer that you're not just interested in the role, but also in the industry.
✨Showcase Your Customer Success Skills
Prepare examples from your past experiences where you've successfully managed customer relationships or driven growth. Highlight any instances where you’ve turned complex situations into positive outcomes, as this aligns perfectly with what Kamma is looking for.
✨Be Ready to Discuss AI Solutions
Since Kamma is an AI-native company, be prepared to talk about how you've used technology to enhance customer success in previous roles. Share any experiences with AI tools or automation that have helped streamline processes or improve customer satisfaction.
✨Ask Insightful Questions
Prepare thoughtful questions that demonstrate your curiosity about Kamma’s approach to customer success and their future plans. Inquire about how they envision the role evolving as they scale, and what success looks like in the first few months. This shows you’re serious about contributing to their growth.
