At a Glance
- Tasks: Drive customer success and build strong relationships with mid-sized and enterprise clients.
- Company: Join Kamma, a pioneering AI-native company transforming the housing market.
- Benefits: Competitive pay, performance bonuses, equity options, and remote work flexibility.
- Other info: Be part of a curious team focused on innovation and operational excellence.
- Why this job: Shape customer experiences and make a real impact in a growing tech environment.
- Qualifications: Strong communication skills and a knack for problem-solving in complex situations.
The predicted salary is between 55000 - 70000 £ per year.
Location: Hybrid - London HQ (Fleet Street) + Remote
Department: Customer Success
Reports to: Head of Customer Success
Base pay + Variable pay up to £10K annual performance-linked incentive
About Kamma
Kamma exists to simplify one of the most complex and risky aspects of the housing market, making it clear, accurate, and easy to manage. Property licensing changes frequently, mistakes are costly, and even high-profile figures have been caught out by these rules. We help customers stay compliant without stress, avoid major fines and turn compliance from a cost into a commercial advantage, while supporting higher standards in rental homes across the UK.
Our platform has been rebuilt with fast, adaptable technology that allows us to launch new products quickly and respond to regulatory change. With enforcement rising and rent repayment orders set to double, demand for our solutions is accelerating. We already work with major names, including Foxtons, JLL, Knight Frank, Chestertons, Leaders Romans Group and Spicerhaart, and recent integrations open powerful new routes for distribution and growth.
We are an AI-native company, always striving to find AI-first solutions. We train team members in new and evolving AI tools. We will work together to automate as many repetitive tasks as possible, allowing you to focus your time on the tasks that add the most value. This is a great time to join. The foundations are strong, momentum is clear, and we are scaling towards Series B revenue levels.
You will join a curious, ambitious team motivated by solving problems with pace. Our culture rewards ownership, clarity of thinking and getting things done. It is a rare moment to join with equity options aligned to the impact you will have.
The Opportunity
Property licensing risk is increasing fast, and as we scale our platform and customer base, Customer Success becomes critical to retention, expansion and trust. We are hiring a Customer Success Manager to join our small but growing Customer Success team. You will be responsible for delivering proactive Customer Success for our mid-sized and Enterprise customers, which is central to retaining and expanding revenue over the next 12 months as we scale towards Series B.
This is a new role and a new function at Kamma, with a significant opportunity to shape how we deliver world-class service while segmenting our approach by customer value. Your work will directly influence how we support enterprise customers through high-touch relationships, while enabling excellent, scalable and increasingly self-serve experiences for SMB clients.
If you enjoy owning complex customer relationships, driving commercial growth and helping to build scalable systems that allow teams to focus where they add the most value, this role is for you. You will use your technical knowledge, sharp commercial instincts, and execution rigour to deliver value across different customer segments, with a primary focus on mid-sized and enterprise accounts, while supporting the transition to full self-serve support for SMB customers.
Success in this role is defined by three outcomes:
- Becoming a subject matter expert on the regulatory complexities around property licensing to add the maximum amount of value to customers.
- Operational Excellence: Ensuring successful technical integration for mid-sized and Enterprise customers, fast resolution of complex product queries, and reliable service across all segments.
- Delivering practical, on-the-ground feedback to help the Head of CS build a high-performing, world-class function.
Retention
Remote Customer Success Manager in Bournemouth employer: Kamma Limited
Kamma is an exceptional employer that fosters a dynamic and innovative work culture, where employees are empowered to take ownership and drive meaningful change in the housing market. With a strong focus on employee growth, Kamma offers training in cutting-edge AI tools and provides equity options that align with your impact on the company. Located in the vibrant heart of London, our hybrid work model allows for flexibility while being part of a curious and ambitious team dedicated to delivering world-class customer success.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Success Manager in Bournemouth
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Kamma. A friendly chat can give you insider info and maybe even a referral. Don’t be shy; we love connecting with passionate folks!
✨Tip Number 2
Prepare for the interview by diving deep into Kamma’s mission and values. Show us how your skills align with our goals in Customer Success. We want to see that you’re not just a fit for the role, but also for our culture!
✨Tip Number 3
Practice your pitch! Be ready to discuss how you’ve tackled complex customer relationships in the past. We’re looking for someone who can drive growth and build trust, so share those success stories with us!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team at Kamma!
We think you need these skills to ace Remote Customer Success Manager in Bournemouth
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about helping customers and making a difference in their experience with us.
Tailor Your CV:Make sure to customise your CV for this specific role. Highlight your relevant experience in customer success and any technical skills that align with our needs. We love seeing how your background fits into our mission!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your qualifications and what you can bring to the team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Kamma Limited
✨Know Your Stuff
Make sure you understand the ins and outs of property licensing and the challenges customers face. Brush up on Kamma's solutions and how they simplify compliance. This will show your potential employer that you're not just interested in the role, but also genuinely care about helping customers succeed.
✨Showcase Your Customer Success Skills
Prepare examples from your past experiences where you've successfully managed customer relationships or driven growth. Highlight any instances where you’ve turned a complex situation into a positive outcome. This will demonstrate your ability to handle the responsibilities of the Customer Success Manager role.
✨Be Ready for Technical Questions
Since this role involves technical integration and resolving product queries, be prepared to discuss your technical knowledge. Think about how you would approach common issues customers might face and how you would ensure a smooth integration process. This will help you stand out as a candidate who can deliver operational excellence.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company’s future and your role in it. Inquire about how Kamma plans to scale its customer success function or how they measure success in this role. This shows that you’re thinking long-term and are eager to contribute to the team.
