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- Tasks: Inspect and repair groundworks defects while providing top-notch customer service.
- Company: KAMM, a company that values investing in people and their growth.
- Benefits: Comprehensive training, supportive environment, and opportunities for personal and professional development.
- Why this job: Join a team that prioritises quality and customer satisfaction in every project.
- Qualifications: Full UK driving licence, CSCS card, and 2 years of groundwork experience required.
- Other info: Dynamic role with a focus on teamwork and problem-solving across various sites.
The predicted salary is between 30000 - 42000 £ per year.
Location: Head office – Ringwood, Hampshire & various sites across the South of England
Summary: Attend to appointments for remediation of reported defects and complete repairs to a high standard. Contribute to the Customer Care Team by providing great customer service to all our customers, ensuring all raised repairs are completed in a timely manner and to a high standard.
Our values: KAMM believes strongly that investing in people is investing in the future. All personnel receive KAMM specific training and support, ensuring that the standard of work produced is not only to the standards required by the client, but meets local and national standards. As such, KAMM has incorporated the wealth of knowledge within the company to create a KAMM Quality Booklet. This ensures that whatever site, whatever worker, everything will be built to the same exacting standard. Investing in people doesn’t just mean training to KAMM, it means understanding individuals and helping them to prosper at home as well as at work.
Roles and Responsibilities:
- Carry out inspection and rectification of groundworks defects
- Take instruction from the Customer Care Manager and ensure all customer appointments are attended on time and in a professional manner
- Superb interpersonal and communication skills; working with your team, external customers, sub-contractors, third party builders and their respective teams to resolve & rectify problems
- Keep accurate records and photographs of all issues attended to
- Ensure NHBC, Health and Safety, PPE, RAMS and customer care SLAs are abided by
- Work closely with site teams and provide support as and when required
- Ensure work vehicle is kept clean, presentable and road worthy and any issues are reported for prompt repair
Essential Competence and Training:
- Full UK Driving Licence
- UK Right to work
- Valid CSCS Card with a minimum of 2 years groundwork experience
- An understanding of construction drawings
- Knowledge of NHBC regulations
- Experience with CCTV survey & high powered jetwash
- CPCS or NPORS
Customer Care Operative employer: KAMM CIVIL ENGINEERING LIMITED
Contact Detail:
KAMM CIVIL ENGINEERING LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Operative
✨Tip Number 1
Get to know the company! Research KAMM and their values. When you understand what they stand for, you can tailor your conversations during interviews to show how you fit right in with their culture.
✨Tip Number 2
Practice your communication skills! As a Customer Care Operative, you'll need to interact with various teams and customers. Role-play common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Be ready to showcase your experience! Prepare examples from your past work that highlight your problem-solving skills and ability to meet high standards. This will help you stand out as someone who can deliver on KAMM's expectations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining the KAMM team.
We think you need these skills to ace Customer Care Operative
Some tips for your application 🫡
Show Off Your Customer Service Skills: When you're writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond to help customers in the past, so share some examples that showcase your superb interpersonal skills!
Be Specific About Your Experience: Don’t just list your qualifications; tell us how your background fits the role. If you’ve got experience with groundworks or have worked with NHBC regulations, let us know! The more specific you are, the better we can see how you’d fit into our team.
Keep It Professional Yet Friendly: While we love a friendly tone, remember to keep it professional. Use clear language and avoid jargon unless it’s relevant to the role. We’re looking for someone who can communicate effectively with both customers and team members.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at KAMM CIVIL ENGINEERING LIMITED
✨Know Your Stuff
Make sure you brush up on your knowledge of groundworks and NHBC regulations. Familiarise yourself with the specific requirements of the role, as well as any relevant construction drawings. This will show that you're not just interested in the job, but that you understand the industry.
✨Show Off Your People Skills
As a Customer Care Operative, you'll be interacting with various teams and customers. Prepare examples of how you've successfully resolved issues or communicated effectively in past roles. This will demonstrate your superb interpersonal skills and your ability to work collaboratively.
✨Be Ready for Practical Questions
Expect questions that assess your problem-solving abilities and technical knowledge. Think about scenarios where you've had to inspect and rectify defects. Practising these responses can help you articulate your thought process clearly during the interview.
✨Dress the Part
Since you'll be working in a professional environment, make sure to dress appropriately for the interview. A clean, presentable appearance reflects your understanding of the role's expectations and shows respect for the interviewers and the company.