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- Tasks: Manage customer enquiries and ensure smooth service operations during night shifts.
- Company: Join a dynamic team focused on service excellence and operational efficiency.
- Benefits: Competitive salary, opportunities for personal development, and a supportive team environment.
- Why this job: Make a real impact in service operations while developing your career.
- Qualifications: Strong admin skills, attention to detail, and excellent communication abilities.
- Other info: Night shifts from 7pm to 7am with a salary of £31k.
The predicted salary is between 18600 - 21600 £ per year.
We are seeking a proactive and organised Service Control Administrator to join our night‑time operations team. This role is key to ensuring seamless administration of service work, accurate job reporting, and timely customer communication.
Key Responsibilities
- Manage inbound customer enquiries, handling repair and breakdown requests efficiently and professionally.
- Accurately log, monitor, and update service jobs using internal systems.
- Allocate work to field service engineers and third‑party contractors, maximising efficiency based on availability and location.
- Ensure all completed jobs are reviewed for accuracy and costs are appropriately allocated.
- Proactively update customers on job progress and outcomes, maintaining strong relationships.
- Liaise closely with team members and other departments to ensure smooth operations.
- Support the raising of invoices, including pro forma and final billing.
- Contribute ideas to improve processes and support departmental initiatives.
- Undertake any other duties necessary to support business operations and service excellence.
Qualifications
- Strong administrative and organisational skills with excellent attention to detail.
- Ability to prioritise tasks and make decisions in a fast‑paced environment.
- Excellent communication and interpersonal skills, both written and verbal.
- Problem‑solving mindset and ability to suggest process improvements.
- Ability to work independently while supporting a team environment.
- Commitment to personal development and professional growth.
Location: Elland
Shifts: Nights 7pm - 7am
Salary: £31k
Why Join Us
This is an exciting opportunity to be part of a dynamic service team, working nights to keep operations running smoothly. If you are motivated, detail‑oriented, and enjoy supporting both colleagues and customers, this role offers a chance to make a real impact and develop your career in service operations.
How to Apply
If you are looking for a new career as a Service Control Administrator, we would love to hear from you. Apply today for immediate consideration or call Sophie Ranson at E3 Recruitment.
Service Control Administrator (Nights) in Elland employer: Kaminsky Consulting
Contact Detail:
Kaminsky Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Control Administrator (Nights) in Elland
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Service Control Administrator role.
✨Tip Number 2
Prepare for the interview by practising common questions related to service administration. Think about how you can showcase your organisational skills and problem-solving mindset during the chat.
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise when discussing your past experiences. Highlight how you've effectively managed customer enquiries and maintained strong relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Service Control Administrator (Nights) in Elland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your strong administrative and organisational skills. Use examples that show off your attention to detail and ability to prioritise tasks, as these are key for the Service Control Administrator role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Talk about your experience with customer communication and how you handle enquiries. Show us your problem-solving mindset and any ideas you have for improving processes.
Show Off Your Communication Skills: Since this role involves liaising with customers and team members, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional while still being personable.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Kaminsky Consulting
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Control Administrator. Familiarise yourself with managing customer enquiries and job reporting, as well as how to allocate work efficiently. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, be prepared to showcase your excellent communication skills. Think of examples where you've effectively communicated with customers or team members, especially in challenging situations. This will highlight your ability to maintain strong relationships.
✨Demonstrate Your Problem-Solving Mindset
Be ready to discuss how you've tackled problems in previous roles. Think of specific instances where you've suggested process improvements or handled unexpected issues. This will show that you can think on your feet and contribute positively to the team's efficiency.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s operations and team dynamics. This not only shows your interest in the role but also gives you a chance to assess if the company culture aligns with your values. It’s a win-win!
