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For Companies At a Glance
- Tasks: Lead customer service operations and manage key client relationships in a dynamic engineering environment.
- Company: Join a leading engineering firm known for innovative solutions across diverse industries.
- Benefits: Enjoy a competitive salary, 28 days leave, and a 4-day working week.
- Why this job: Make a real impact by managing exciting projects and developing a talented team.
- Qualifications: Experience in customer service management and strong communication skills required.
- Other info: Great opportunities for professional growth and a supportive work culture.
The predicted salary is between 32000 - 37000 £ per year.
Customer Service Manager required for a leading engineering business delivering innovative solutions to global markets. This well-established engineering company serves a diverse range of industries, including aerospace, defence, medical, industrial automation, security, utilities, automotive, and leisure. They offer both standard and bespoke solutions through their in-house application engineering team. This opportunity is based in Keighley, making it easily commutable from surrounding areas such as Shipley, Bingley, Baildon, and Silsden.
Key Responsibilities
- Acting as the main point of contact for customer enquiries regarding delivery schedules and technical specifications
- Managing account relationships with both new and existing clients, including prestigious global accounts
- Working closely with production, sales, and warehouse teams while overseeing day-to-day operations and logistics
- Managing fast paced and complex projects from initial enquiry through to delivery
- Leading and developing a small team
Salary & Benefits
- Competitive salary: £32,000 - £37,000 (dependent on experience)
- 28 days annual leave (including statutory holidays), increasing with length of service
- 4-day working week (Monday to Thursday)
- Access to healthcare and pension schemes
- Opportunities for professional development and training
To apply for the Customer Service Manager position, please click 'Apply Now' and attach an updated copy of your CV. Alternatively, contact Lewis Lynch at E3 Recruitment for more information.
Customer Service Manager employer: Kaminsky Consulting
Contact Detail:
Kaminsky Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering sector and let them know you're on the hunt for a Customer Service Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews! Research the company and its projects, especially in aerospace and defence. Show them you’re not just another candidate; you’re genuinely interested in their innovative solutions.
✨Tip Number 3
Practice your pitch! Be ready to discuss how you can manage account relationships and lead a team effectively. Highlight your experience with fast-paced projects to impress the hiring managers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Manager role. Highlight your experience in managing client relationships and any relevant projects you've handled. We want to see how your skills align with what we're looking for!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you’ve improved customer satisfaction or streamlined processes in previous roles. This helps us see the impact you can bring to our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. We love seeing genuine enthusiasm for the position and our company.
Follow Application Instructions: Make sure to follow the application instructions carefully. Attach your updated CV and apply through our website. This shows us that you can pay attention to detail, which is super important for the Customer Service Manager role!
How to prepare for a job interview at Kaminsky Consulting
✨Know the Company Inside Out
Before your interview, make sure you research the engineering company thoroughly. Understand their products, services, and the industries they serve. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
As a Customer Service Manager, you'll likely face scenario-based questions. Think of examples from your past experiences where you've successfully managed customer enquiries or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Team Leadership Skills
Since the role involves leading a small team, be ready to discuss your leadership style and how you motivate your team. Prepare examples of how you've developed team members or improved team performance in previous roles.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company's approach to customer service, how they handle complex projects, or what success looks like in this role. This shows that you're engaged and thinking critically about how you can contribute.
