People Services Assistant in Manchester

Join our team at KeolisAmey Metrolink (KAM), the largest light rail network in the UK! Come and join our People team, we are recruiting for a People Services Assistant. You will roll your sleeves up and get stuck into providing an all-round HR support service to the wider business and the people team. The role will offer you lots of variety as no day will be the same, there is lots of opportunity to develop your payroll, HR process and system knowledge. There will be opportunity to change the way we do things and support process improvement projects.

You will play a key role in coordinating and maintaining accurate employee records, supporting the recruitment and onboarding of new hires, maintaining the HR system, monthly payroll and providing first line advice and guidance to colleagues and managers. As a team we provide first class customer service to our colleagues, ensuring best practice is at the forefront of what we do, bringing to life our people strategy - Attract, Develop, Retain.

Key accountabilities will include:

• Managing the full onboarding process for new starters within SLA and payroll deadline. This includes right to work in the UK documentation is accurate, issuing the offer via DocuSign and undertaking all onboarding activities to ensure the onboarding process is managed in an efficient manner.
• Complete all People Services administration activities in relation to contracts of employment including appointments, termination and variation of contractual terms, rewards and retirement.
• Creating new starter and maintaining employee electronic records inline with GDPR.
• Maintaining HR system data to ensure accuracy as data feeds into dashboards for period reporting.
• Support running monthly / period HR statistics reporting to provide analysis to the HR team on wider business areas – sickness, absence, leavers.
• Managing the offboarding process for all leavers working within monthly payroll deadline.
• Provide first line HR advice and guidance on queries and escalate if required to the People Manager or People Business Partners.
• Manage and respond to day-to-day queries in the people & payroll inbox.
• Support process improvement projects.
• Administer & maintain medical records on cascade including pre-employment, periodic health surveillance & medication checks.

What you’ll bring:

• CIPD or working towards the qualification (desirable).
• Previous experience in an HR, recruitment or Payroll administrator role.
• Proficient in HR software and Microsoft Office Suite such as Outlook, Word and Excel.
• Excellent communication skills.
• Working as part of a team.
• Know your audience, delivering excellent customer service.
• Flexible approach and able to adapt to meet the needs of the business.
• Excellent attention to detail.
• Knowledge of GDPR principles.

What we will offer you:

• A starting salary £31,140.
• Full time, Permanent, 37.5 hours per week - hybrid working (3 days in the office at 2 days work from home).
• Free Tram Travel for all our colleagues, plus a sponsored pass for an immediate family member.
• 25 days holiday, plus bank holidays.
• Access to Amazing Discounts at major retailers including Asda, Currys PC World, John Lewis and many more.
• Family Friendly Policies including enhanced maternity and paternity pay.
• Wellbeing Support including a free counselling, health checks and Employee Assistance Programme.
• Supporting your development focusing on career pathways and professional fees covered if required for role.

The closing date for applications: 3rd September 2026. Depending on the level of applications for this role we may close the advert earlier, therefore we encourage you to submit your application early.

Our Commitment to you:

At KAM, we celebrate the diversity of our customers, communities, and colleagues, and strive for a workforce which is equitable, inclusive and representative of the communities we serve and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, and sexual orientation to apply. We look forward to receiving your application.

We live our values of “We Care, We Commit, We Imagine” through our behaviours and we strongly believe that diverse perspectives drive innovation and create an environment where individuals can imagine that anything is possible. We care about our people, and we fully commit to creating an inclusive environment where our people feel valued, respected and empowered to thrive.

We recognise the importance of flexibility in the workplace and where possible, we will do our best to consider alternative working patterns or flexible arrangements to help you balance work and life in a way that works for you and the business. If you’d like to discuss before applying, please feel free to contact our recruitment team.

To ensure you are given the best opportunity to succeed in the recruitment process, please let us know if you will require any support or reasonable adjustments. You can contact our team here recruit@metrolink.co.uk.

What we will need to check:

If you are successful, we will need to complete several pre-employment checks prior to you starting. These include:

• Proof of address.
• Evidence of right to work in the UK.
• References from previous employment or studies from the last 3 years.
• Pre-employment medical (level subject to role).
• Criminal Records self-declaration check, in line with the Rehabilitation of Offenders Act (1974).

KeolisAmey Metrolink (KAM) is the largest light rail network in the UK. Growing and evolving since first opening in 1992. Metrolink have so far expanded to 103km of track, 99 stops and 147 trams, with a target of 52 million yearly passengers by the end of 2022.

We recognise and celebrate the diversity of our customers, communities and colleagues and strive for a workforce that is representative of the communities we serve, and society at large.