Kaluza is seeking a Customer Care Product Manager in Paris to own the product strategy, delivery, and client outcomes for the Kaluza Agent Experience and related contact-centre tooling. You will balance global core reuse with French localisation to serve enterprise clients such as ENGIE France.
You will lead cross‑functional teams, run workshops with stakeholders, and define metrics (AHT, CSAT, NPS) to prove value and improve cost-to-serve.
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CCaaS Product Manager – AI-Driven Customer Care (France) employer: Kaluza
Kaluza is an exceptional employer, offering a dynamic work environment in London that fosters innovation and collaboration within the energy sector. With a strong commitment to employee growth, Kaluza provides a range of benefits including a personal learning budget, flexible holiday options, and a progressive leave policy, ensuring that team members can thrive both personally and professionally. The company's focus on diversity and merit-based talent recognition makes it an attractive place for those seeking meaningful and rewarding careers in business development.
