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- Tasks: Lead the design and integration of customer care platforms with cutting-edge energy intelligence.
- Company: Join Kaluza, a leader in clean energy technology and innovation.
- Benefits: Enjoy competitive salary, private medical insurance, and a personal learning budget.
- Why this job: Make a real impact in the energy sector while working with advanced technologies.
- Qualifications: Experience in CCaaS and CRM platforms, with strong mentoring skills.
- Other info: Flexible work environment with excellent career growth opportunities.
The predicted salary is between 97600 - 122000 £ per year.
This role is based in the UK and requires an existing right to work in the UK. At this time, we are not able to offer visa sponsorship for this role. We are committed to building a diverse, global team and our sponsorship policy is evaluated on a role-by-role basis. We encourage you to keep an eye on our careers site to stay informed about future opportunities where we are able to offer visa sponsorship.
Kaluza is the Energy Intelligence Platform, turning energy complexity into seamless coordination. We help energy companies overcome today's challenges while accelerating the shift to a clean, electrified future. Our platform orchestrates millions of real-time decisions across homes, devices, markets and grids. By combining predictive algorithms with human-centred design, Kaluza makes clean energy dependable, affordable and adaptive to everyday life.
What will I be doing?
- Architect Care Ecosystems: Lead the high-level design and integration of our CCaaS platform (e.g., Salesforce, Amazon Connect, or Zendesk) with Kaluza’s core energy intelligence engines.
- Drive Automation & AI: Strategize and oversee the implementation of intelligent routing, self-service automation, and AI-driven agent assistance to reduce friction for both customers and staff.
- Orchestrate Complex Integrations: Own the technical roadmap for omni-channel delivery, ensuring seamless data flow between real-time communication channels and backend billing or grid systems.
- Set Global Standards: Define and embed software standards for care-related APIs and event-driven architectures that support a global, multi-tenant SaaS environment.
- Mentor & Upskill: Provide technical ownership and mentorship to senior engineers across the Care domain, fostering expertise in scalable, resilient support technologies.
- Hands-off Leadership: Influence technical direction through audits and high-level design, while maintaining the ability to build proofs-of-concept for mission-critical care features.
About You
Ideally you’ll have/be:
- CCaaS & CRM Expert: Extensive experience architecting and scaling enterprise-level customer care platforms and CRM integrations in a cloud environment.
- Strategic Architect: Proven ability to translate complex business requirements into scalable technical visions that align with long‑term platform goals.
- Technical Mentor: A track record of upskilling senior engineering talent and leading technical decision‑making with confidence and clarity.
- Distributed Systems Specialist: Deep understanding of modern architecture practices, particularly in managing high‑volume, real‑time data across distributed systems.
- Collaborative Influencer: Strong ability to engage with both technical teams and senior business stakeholders to drive departmental impact.
What will set you apart
- Domain Mastery: Experience designing mission‑critical support interfaces or data models specifically for the energy sector or highly regulated B2B2C industries.
- Modern Engineering Champion: Success in embedding DevOps and CI/CD practices within care‑focused engineering teams to accelerate delivery cycles.
- Rapid Adaptation: The ability to quickly master new technologies and domains, adapting care solutions to evolving energy market needs.
Kaluza Values
Here at Kaluza we have five core values that guide us as a business: Play to win, Solve the real problem, Build trust every day, Own the outcome, Go further together.
From us you’ll get:
- Pension Scheme
- Discretionary Bonus Scheme
- Private Medical Insurance + Virtual GP
- Life Assurance
- Access to Furthr - a Climate Action app
- Free Mortgage Advice and Eye Tests
- Perks at Work - access to thousands of retail discounts
- 5% Flex Fund - to spend on the benefits you want most
- 26 days holiday
- Flexible Bank Holidays - Giving you an additional 8 days which you can choose to take whenever you like
- Progressive Leave Policy - With no qualifying service periods, including 26 weeks full pay if you have a new addition to your family
- Personal Learning Budget - Upskill, learn and grow!
- Home Office Budget
- And more!
We want the best people. We’re keen to meet people from all walks of life — our view is that the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives, and skills, and we recognise talent on the basis of merit and potential. We understand some people may not apply for jobs unless they tick every box. But if you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure, we’d still love to hear from you.
Find out more about working in Kaluza on our careers page and LinkedIn. You can also find our Applicant Data Protection Policy here.
Staff Engineer - Customer Care in Bristol employer: Kaluza
Contact Detail:
Kaluza Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Staff Engineer - Customer Care in Bristol
✨Tip Number 1
Network like a pro! Reach out to current employees at Kaluza on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding Kaluza's mission and values. Show us how your skills align with our goals, especially in customer care and energy solutions. We love candidates who are passionate about what we do!
✨Tip Number 3
Practice your technical skills! Be ready to discuss your experience with CCaaS platforms and CRM integrations. We want to see how you can contribute to our tech roadmap and drive innovation in customer care.
✨Tip Number 4
Don’t forget to showcase your mentoring abilities! We value leaders who can upskill others. Share examples of how you've helped colleagues grow, as this is key to thriving in our collaborative environment.
We think you need these skills to ace Staff Engineer - Customer Care in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Staff Engineer role. Highlight your expertise in CCaaS and CRM platforms, as well as any relevant projects you've led.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about customer care and how your background makes you a perfect fit for Kaluza. Don’t forget to mention your experience with automation and AI!
Showcase Your Technical Skills: In your application, be sure to detail your experience with distributed systems and modern architecture practices. We want to see how you’ve tackled complex integrations in the past.
Apply Through Our Website: We encourage you to apply directly through our careers site. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Kaluza
✨Know Your Tech Inside Out
Make sure you’re well-versed in CCaaS platforms like Salesforce, Amazon Connect, or Zendesk. Be ready to discuss your experience with these tools and how you've integrated them into customer care ecosystems.
✨Showcase Your Strategic Thinking
Prepare to explain how you've translated complex business requirements into scalable technical visions. Think of specific examples where your strategic architecture made a significant impact on a project.
✨Demonstrate Mentorship Skills
Since this role involves mentoring senior engineers, be ready to share your experiences in upskilling others. Highlight any successful mentorship stories that showcase your ability to lead and influence technical decisions.
✨Engage with Real-World Scenarios
Be prepared to discuss how you would approach real-time data management in distributed systems. Use examples from your past work to illustrate your understanding of modern architecture practices and how they apply to the energy sector.