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- Tasks: Build strong relationships with higher education institutions and drive customer success.
- Company: Leading tech company in Greater London with a focus on innovation.
- Benefits: Hybrid work environment, competitive salary, and various perks.
- Why this job: Make a real impact in education while working with cutting-edge technology.
- Qualifications: 3+ years in Customer Success within a SaaS organisation.
- Other info: Opportunity for growth and to manage a diverse portfolio.
The predicted salary is between 36000 - 60000 £ per year.
A leading technology company in Greater London is seeking a Customer Success Manager to partner with higher education institutions across the UK and Europe. The ideal candidate should have over 3 years of experience in Customer Success within a SaaS organization, focusing on customer retention and growth.
This role requires:
- Building strong relationships
- Managing a large portfolio
- Proactively identifying opportunities for expansion
The position offers a hybrid work environment with various benefits.
AI-Driven Education Customer Success Manager in London employer: Kaltura
Contact Detail:
Kaltura Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AI-Driven Education Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the education and tech sectors. Attend industry events or webinars to meet potential employers and showcase your passion for customer success.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your experience aligns with their goals. Be ready to share specific examples of how you've driven customer retention and growth in previous roles.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to show your interest in joining our awesome team!
We think you need these skills to ace AI-Driven Education Customer Success Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Customer Success, especially within SaaS. We want to see how you've built relationships and driven customer retention, so don’t hold back on those achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about education technology and how your skills align with our mission at StudySmarter. Keep it engaging and personal.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've proactively identified opportunities for growth in previous roles. We love candidates who can think outside the box and bring innovative solutions to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Kaltura
✨Know Your SaaS Inside Out
Make sure you understand the ins and outs of SaaS, especially in the context of education. Brush up on how AI can enhance learning experiences and be ready to discuss specific examples of how you've driven customer success in similar environments.
✨Showcase Relationship-Building Skills
Prepare to share stories that highlight your ability to build strong relationships with clients. Think about times when you turned a challenging situation into a success story, as this will demonstrate your proactive approach to customer retention and growth.
✨Portfolio Management Experience
Be ready to discuss your experience managing a large portfolio of clients. Highlight any strategies you've used to prioritise accounts and ensure that each client feels valued and supported, which is crucial for this role.
✨Identify Opportunities for Expansion
Think about how you've previously identified opportunities for upselling or cross-selling within your customer base. Prepare to discuss specific tactics you used to uncover these opportunities and how they benefited both the client and your previous employer.
