At a Glance
- Tasks: Support customers with orders and resolve issues while collaborating with various teams.
- Company: Join a dynamic team at Kalsec, focused on exceptional customer experiences.
- Benefits: Full-time role with opportunities for growth and a supportive work environment.
- Other info: Fast-paced environment with a focus on continuous learning and teamwork.
- Why this job: Make a real difference in customer satisfaction and build lasting relationships.
- Qualifications: 3-5 years in customer service, strong communication skills, and leadership experience.
The predicted salary is between 36000 - 60000 € per year.
Job Summary: Collaborate with Kalsec Sales, Operations, and Supply Chain to ensure superior customer service and aim for first contact resolution. The Customer Experience team builds loyalty by treating every interaction as a chance to meet and exceed expectations. Customer Experience Specialists proactively address customer needs through research and problem solving, maintain a positive team attitude, and commit to continuous learning. Provides dedicated service regarding orders, sample requests, documentation requests, returns, credits, complaints, and invoices. Support customer order fulfillment by working closely with a cross functional team including Sales Support, Regulatory Affairs, Logistics, and Planning to ensure that all transactions and processes meet external compliance and regulatory requirements.
Education/Experience:
- 3-5 years of Customer Service Experience
- Excellent interpersonal, communication, and customer service skills
- Ability to succeed in a dynamic, fast-paced work environment
- Ability to thrive in a cross-cultural work environment
- ERP and CRM experience
- Detail and solution-oriented approach
- Tactful and skilled in conflict resolution
- Demonstrated Microsoft Office skills
- Minimum 2 A levels – preferably in business or related discipline
- Minimum of 2 years leadership/supervisory experience
- Ability to speak another European language – preferable French or German
Physical Requirements:
- Sitting for long periods of time at a computer
- Infrequent light lifting up to 20kg
- Ascending and Descending Stairs
- Possible exposure to dust and spice particles
Customer Service Sales Support Specialist in Mildenhall employer: Kalsec Inc.
Kalsec is an exceptional employer that prioritises employee growth and development, offering a collaborative work culture where every team member's contribution is valued. Located in a dynamic environment, the company fosters a commitment to continuous learning and provides unique opportunities for cross-functional teamwork, ensuring that employees can thrive while delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Sales Support Specialist in Mildenhall
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Sales Support Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service scenarios. Think about how you would handle difficult customers or resolve conflicts, as these are key skills they’re looking for. We want you to shine!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Use specific examples from your past experience where you went above and beyond to meet customer needs. This will demonstrate your commitment to superior customer service, which is what they’re all about.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Sales Support Specialist in Mildenhall
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant achievements that show how you can contribute to our team.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about customer service and how you can help us exceed customer expectations. Share specific examples of how you've resolved issues or improved customer satisfaction in the past.
Showcase Your Communication Skills:Since this role requires excellent communication, make sure your application is clear and concise. Use proper grammar and spelling, and keep your tone professional yet friendly to reflect the positive attitude we value at StudySmarter.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Kalsec Inc.
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service experience. Be ready to share specific examples of how you've handled difficult situations or resolved conflicts in the past. This will show that you have the skills and mindset needed for the role.
✨Show Off Your Team Spirit
Since this role involves collaborating with various teams, highlight your ability to work well with others. Prepare anecdotes that demonstrate your teamwork skills and how you’ve contributed to a positive team environment in previous jobs.
✨Get Familiar with ERP and CRM Systems
If you have experience with ERP and CRM systems, be sure to mention it! If not, do a bit of research on common platforms used in customer service. Showing that you're proactive about learning can really impress the interviewers.
✨Practice Your Language Skills
If you speak French or German, practice a few key phrases related to customer service. Even if you’re not fluent, demonstrating your willingness to communicate in another language can set you apart from other candidates.
