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For Companies At a Glance
- Tasks: Lead and inspire a dynamic service team across the Central Region.
- Company: Join Kalmar, a global leader in sustainable material handling solutions.
- Benefits: Enjoy a competitive salary, generous leave, and fantastic perks.
- Why this job: Make a real impact while driving growth and safety in a supportive environment.
- Qualifications: Engineering qualification and experience in leadership and service sales.
- Other info: Be part of a global network with exceptional career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Join Kalmar as the Regional Service Manager for the Central Region. You will inspire, mentor, and empower our Regional Service Team spanning Immingham and Wakefield through Birmingham and Northampton, and across to South Wales. You’ll be responsible for growing our service business across this vital area, developing and executing strategic goals, and championing safety to ensure that customer service agreements are not just met, but exceeded.
What Are Your Key Responsibilities
- People Leadership & Development: Lead and coach team members to reach their maximum potential while fostering a supportive environment that promotes job satisfaction, wellbeing, and optimal performance.
- Strategic Service Sales: Identify and pursue growth opportunities with a focus on digital solutions, machine upgrades, refurbishments, and maintenance contracts to meet agreed-upon sales and margin targets.
- Operational Excellence & Efficiency: Develop and review technical service standards and procedures, monitoring cost-effectiveness to prioritize spending and optimize resource allocation.
- Customer Relationship Management: Maintain regular engagement with internal and external stakeholders to ensure high satisfaction levels and build enduring, effective working relationships.
- Contractual & Profitability Oversight: Plan and implement service activities to fulfill maintenance contracts and SLAs, utilizing diligent pipeline management to maximize revenue and profitability.
- HSEQ & Compliance Advocacy: Ensure strict adherence to Health, Safety, Environment, and Quality policies, legal standards, and company codes of conduct to maintain a safe and ethical workplace.
What We Offer You
- Rewards that truly count: Enjoy a salary package that reflects your expertise, plus fantastic benefits including a salary-sacrifice pension, private medical and life assurance, retail savings, and discounts.
- Work-Life Balance: You’ll receive 33 days of annual leave (including bank holidays), with the option to purchase extra days and additional days for long service, through a working model that empowers you to balance professional and personal commitments.
- Safety that moves us forward: Build your career with a company rooted in safety since the 1940s, ensuring stability and an environment that empowers you to speak and be heard.
- Continuous Growth and Development: Invest in your career with access to exceptional learning and development programs, tailored to accelerate your professional journey and unlock exciting career opportunities.
- World-Class Support: Benefit from comprehensive technical, research, and development assistance, provided by a leading global manufacturer.
Become a key leader within our global network of 1,400+ service technicians and engineers, driving sustainable solutions and making an impact worldwide.
What You Bring To The Role
- Qualifications: You’ll have an engineering qualification and ideally a degree in management or engineering, or equivalent experience in the workplace.
- Safety Commitment: Strong awareness and adherence to safety protocols to ensure a secure work environment for yourself and your team.
- Customer Focus: Proven ability to deliver exceptional service through clear communication, detailed reporting, and a problem-solving mindset.
- Leadership and People Management: Demonstrated ability to manage employee relations, with a knowledge of UK employment law, to ensure a positive and compliant work environment.
- Sales Acumen: A self-starter with enthusiasm and drive, you’ll have experience in service sales and contract management and be able to identify and capitalise on opportunities.
- Industry Insight: Proven experience within a service delivery industry, ideally with a knowledge of materials handling products and services.
- Team Player: Collaboration and effective communication with colleagues and clients to achieve shared goals and maintain an equitable work environment for all.
Ready to elevate your career? Apply today!
Regional Service Manager - Central Region in Birmingham employer: Kalmar
Contact Detail:
Kalmar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Service Manager - Central Region in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about introducing yourself. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practicing common interview questions and tailoring your answers to highlight your leadership and customer focus skills. Show them you’re the perfect fit for their team!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to remind them why you’re the ideal candidate for the Regional Service Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and eager to join our team at Kalmar.
We think you need these skills to ace Regional Service Manager - Central Region in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Regional Service Manager role. Highlight your leadership experience, sales acumen, and any relevant engineering qualifications to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our team. Be sure to mention specific examples of your past successes in service delivery and team management.
Showcase Your Safety Commitment: Safety is a big deal for us at Kalmar. Make sure to include any relevant safety training or protocols you've adhered to in your previous roles. This will show us that you prioritise a safe working environment for yourself and your team.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being considered. It’s quick and easy, and ensures your application lands right where it needs to be!
How to prepare for a job interview at Kalmar
✨Know Your Stuff
Make sure you understand Kalmar's services and products, especially in the materials handling sector. Brush up on their recent projects and innovations, particularly around digital solutions and machine upgrades, so you can speak confidently about how you can contribute to their goals.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you inspired or mentored team members, and be ready to discuss how you foster a supportive environment that promotes job satisfaction and performance.
✨Demonstrate Customer Focus
Be ready to share instances where you've gone above and beyond for customers. Highlight your problem-solving mindset and how you've maintained strong relationships with stakeholders, ensuring high satisfaction levels.
✨Safety First
Since safety is a top priority for Kalmar, come prepared to discuss your commitment to health and safety protocols. Share any relevant experiences where you ensured compliance and promoted a safe working environment for your team.
