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For Companies At a Glance
- Tasks: Support colleagues with IT needs and troubleshoot digital issues in a dynamic environment.
- Company: Join Kallidus, a leading SaaS provider focused on learning and talent management.
- Benefits: Enjoy 27 days of leave, flexible work, and full tech setup.
- Other info: Inclusive workplace committed to diversity and personal growth.
- Why this job: Kickstart your IT career with hands-on experience in a supportive team.
- Qualifications: Recent graduate with a passion for IT and good communication skills.
The predicted salary is between 25000 - 32000 £ per year.
Location: Bristol (Hybrid)
Reporting to: IT Manager
Kallidus is a leading SaaS provider of learning, performance, and talent management solutions. Our award-winning platform helps hundreds of organisations worldwide empower their people to perform at their best — from simplifying compliance to driving skills development and measurable business outcomes.
The Role:
Our IT team sits at the heart of Kallidus, supporting colleagues with the tools, systems, and infrastructure they need to do great work. We manage a modern, cloud-first environment across Microsoft 365, Intune, Entra ID, and a growing range of SaaS platforms. This is a fantastic opportunity for a graduate at the very start of their IT career to gain hands-on, real-world experience inside a fast-paced IT team.
As a Digital Support Technician, you will report to the IT Manager and work within our small IT Team to support colleagues across the business with their day-to-day digital needs. You will be involved in IT helpdesk operations, device management, onboarding new starters, and contributing to digital improvement projects.
Key Responsibilities
- Act as a first point of contact for IT support requests, triaging and resolving issues via the helpdesk system
- Provide technical assistance to colleagues via remote tools, VoIP, and in-person
- Troubleshoot issues relating to Microsoft 365 apps including Outlook, Teams, SharePoint, OneDrive, Excel, and Word
- Escalate complex problems appropriately, documenting steps taken and resolutions clearly
- Support the management of Windows and Apple devices using Microsoft Intune, including enrolment, compliance checks, and policy application
- Set up and configure laptops, peripherals, and accessories for new starters
- Help maintain accurate hardware inventory records
- Assist with the end-to-end onboarding pipeline, including account provisioning in Microsoft 365 and Entra ID
- Prepare and configure devices ahead of start dates, ensuring a smooth Day 1 experience for new colleagues
- Liaise with HR and Finance teams to ensure onboarding checklists are completed on time
Digital Systems & SaaS Platforms
- Support colleagues in their effective use of digital tools and productivity software
- Maintain and update internal IT documentation, how-to guides, and knowledge base articles
- Contribute to digital improvement projects under the guidance of the IT Manager
Security & Compliance
- Assist with routine compliance and security tasks, including Intune device compliance reporting
- Follow Kallidus IT policies and procedures, escalating potential security concerns promptly
- Develop a working awareness of data protection principles and information security best practices
Required Skills, Experience and Behaviours
- A graduate with a genuine interest in IT and digital technology, with a clear desire to build a career in the field
- Good communication skills — able to explain technical concepts clearly to non-technical colleagues
- A proactive, problem-solving mindset with a willingness to learn and ask questions
- Organised and reliable, with strong attention to detail
- A collaborative team player who is also comfortable working independently
- GCSE Grade 4 (C) or above in English and Maths
- Some prior exposure to IT support — through university, school, personal projects, or work experience
- Familiarity with Microsoft 365 tools (Outlook, Teams, Word, Excel)
- Basic understanding of networking, cloud services, or endpoint management
- Experience using a helpdesk or ticketing system
What we offer
- 27 days of annual leave
- Full tech setup
- Support for your ongoing growth & development
- Enhanced Family Leave
- Flexible, hybrid approach to work
Kallidus is a disability confident employer. We work hard to build an explicitly inclusive space where everybody belongs. Kallidus is a supportive, caring, and enjoyable working environment for all our people, and we are committed to furthering the diversity of our teams.
Diversity brings innovation and creativity through different views, backgrounds, and opinions; as a people-first organisation, it’s crucial that our teams reflect global diversity. Our people are the heart of our success, and diversity is what drives that. Kallidus positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, region or belief, marital status, pregnancy or maternity.
Proud member of the Disability Confident employer scheme.
Digital Support Technician (Graduate) employer: Kallidus
Contact Detail:
Kallidus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Support Technician (Graduate)
✨Tip Number 1
Network like a pro! Reach out to current employees at Kallidus on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Digital Support Technician role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of Microsoft 365 tools. Be ready to discuss how you've used them in the past, even if it was just during your studies or personal projects.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled tech issues before. This will demonstrate your proactive mindset and readiness to jump into the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest updates and opportunities right there.
We think you need these skills to ace Digital Support Technician (Graduate)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Digital Support Technician role. Highlight any relevant IT support experience, especially with Microsoft 365 tools, to show us you're a great fit!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your genuine interest in IT and why you want to join our team at Kallidus. Be sure to mention how you can contribute to our digital improvement projects.
Show Off Your Communication Skills: Since you'll be helping colleagues with tech issues, it's important to demonstrate your ability to explain complex concepts in simple terms. Use clear language in your application to show us you can communicate effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Kallidus
✨Know Your Tech
Familiarise yourself with the Microsoft 365 suite, especially Outlook, Teams, and SharePoint. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past, whether through university projects or personal experiences. Highlighting your proactive approach will impress the interviewers.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. As a Digital Support Technician, you'll need to help non-technical colleagues, so demonstrating your communication skills is key.
✨Ask Insightful Questions
Prepare thoughtful questions about Kallidus's IT environment and team dynamics. This shows your genuine interest in the role and helps you understand if it's the right fit for you.