At a Glance
- Tasks: Provide IT support, manage devices, and assist with onboarding new starters.
- Company: Join Kallidus, a leading SaaS provider transforming learning and performance management.
- Benefits: Enjoy 27 days leave, private health insurance, and a flexible hybrid work environment.
- Other info: Great opportunities for growth and development in a supportive environment.
- Why this job: Kickstart your IT career in a dynamic team and make a real impact.
- Qualifications: Recent graduate with a passion for IT and strong communication skills.
The predicted salary is between 25000 - 27500 £ per year.
Kallidus is a leading SaaS provider of learning, performance, and talent management solutions. Our award-winning platform helps hundreds of organisations worldwide empower their people to perform at their best — from simplifying compliance to driving skills development and measurable business outcomes. We are a technology company, not just a company that "does technology". We build it ourselves, we own it entirely, and the people who lead that work have real influence over how it evolves. Come build, grow and make a difference!
The Role: Our IT team sits at the heart of Kallidus, supporting colleagues with the tools, systems, and infrastructure they need to do great work. We manage a modern, cloud-first environment across Microsoft 365, Intune, Entra ID, and a growing range of SaaS platforms. This is a fantastic opportunity for a graduate at the very start of their IT career to gain hands-on, real-world experience inside a fast-paced IT team.
As an IT Support Technician, you will report to the IT Manager and work within our small IT Team to support colleagues across the business with their day-to-day digital needs. You will be involved in IT helpdesk operations, device management, onboarding new starters, and contributing to digital improvement projects.
Key Responsibilities:- IT Helpdesk & User Support
- Act as a first point of contact for IT support requests, triaging and resolving issues via the helpdesk system.
- Provide technical assistance to colleagues via remote tools, VoIP, and in-person.
- Troubleshoot issues relating to Microsoft 365 apps including Outlook, Teams, SharePoint, OneDrive, Excel, and Word.
- Escalate complex problems appropriately, documenting steps taken and resolutions clearly.
- Device & Endpoint Management
- Support the management of Windows and Apple devices using Microsoft Intune, including enrolment, compliance checks, and policy application.
- Set up and configure laptops, peripherals, and accessories for new starters.
- Help maintain accurate hardware inventory records.
- New Starter Onboarding
- Assist with the end-to-end onboarding pipeline, including account provisioning in Microsoft 365 and Entra ID.
- Prepare and configure devices ahead of start dates, ensuring a smooth Day 1 experience for new colleagues.
- Liaise with HR and Finance teams to ensure onboarding checklists are completed on time.
- Digital Systems & SaaS Platforms
- Support colleagues in their effective use of digital tools and productivity software.
- Maintain and update internal IT documentation, how-to guides, and knowledge base articles.
- Contribute to digital improvement projects under the guidance of the IT Manager.
- Security & Compliance
- Assist with routine compliance and security tasks, including Intune device compliance reporting.
- Follow Kallidus IT policies and procedures, escalating potential security concerns promptly.
- Develop a working awareness of data protection principles and information security best practices.
- A graduate with a genuine interest in IT and digital technology, with a clear desire to build a career in the field.
- Good communication skills — able to explain technical concepts clearly to non-technical colleagues.
- A proactive, problem-solving mindset with a willingness to learn and ask questions.
- Organised and reliable, with strong attention to detail.
- A collaborative team player who is also comfortable working independently.
- GCSE Grade 4 (C) or above in English and Maths.
- Some prior exposure to IT support — through university, school, personal projects, or work experience.
- Familiarity with Microsoft 365 tools (Outlook, Teams, Word, Excel).
- Basic understanding of networking, cloud services, or endpoint management.
- Experience using a helpdesk or ticketing system.
What we offer:
- 27 days of annual leave
- Private health insurance
- Annual bonus opportunity
- Full tech setup
- Birthday Off
- Volunteering Day
- Support for your ongoing growth & development
- Enhanced Family Leave
- Flexible, hybrid approach to work
- Annual Company party
IT Support Technician (Graduate) in Bristol employer: Kallidus
Kallidus is an exceptional employer that fosters a dynamic and supportive work environment, perfect for graduates eager to kickstart their IT careers. With a hybrid working model based in Bristol, employees enjoy a range of benefits including 27 days of annual leave, private health insurance, and opportunities for professional growth, all while contributing to innovative projects within a collaborative team. Join us to make a meaningful impact in the tech industry and develop your skills in a company that truly values its people.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician (Graduate) in Bristol
✨Tip Number 1
Network like a pro! Reach out to current employees at Kallidus on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the IT Support Technician role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Make sure you can confidently discuss Microsoft 365 tools and any relevant IT support experiences you've had. We want to see your passion for tech shine through!
✨Tip Number 3
Show off your problem-solving skills during the interview. Be ready to tackle hypothetical scenarios or technical issues they might throw your way. Think out loud so we can see your thought process in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Kallidus!
We think you need these skills to ace IT Support Technician (Graduate) in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Support Technician role. Highlight any relevant projects or coursework that show your interest in IT and digital technology.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about starting your career in IT. Share specific examples of how you've tackled challenges or learned new tech skills, and don’t forget to mention why you want to join Kallidus!
Show Off Your Communication Skills:Since you'll be helping colleagues with tech issues, it's crucial to demonstrate your ability to explain complex concepts in simple terms. Use clear language in your application to show us you can communicate effectively.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the info you need right there to make your application shine!
How to prepare for a job interview at Kallidus
✨Know Your Tech
Brush up on your knowledge of Microsoft 365 tools like Outlook, Teams, and SharePoint. Be ready to discuss how you've used these in the past, whether through university projects or personal experience. This shows you're not just familiar with the tech but can also apply it effectively.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues before. Think about times when you had to troubleshoot a problem or help someone understand a tech concept. This will demonstrate your proactive mindset and ability to communicate clearly with non-technical colleagues.
✨Get Familiar with Kallidus
Do some research on Kallidus and its SaaS platform. Understand their mission and how they empower organisations. This will help you align your answers with their values and show that you're genuinely interested in being part of their team.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the IT team's current projects or how they handle onboarding new starters. This not only shows your enthusiasm for the role but also gives you insight into the company culture and expectations.
