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- Tasks: Support colleagues with IT helpdesk operations and digital tools in a dynamic environment.
- Company: Join Kallidus, a leading SaaS provider transforming learning and performance management.
- Benefits: Enjoy 27 days leave, private health insurance, and a flexible hybrid work model.
- Other info: Great opportunities for growth and development in a collaborative culture.
- Why this job: Kickstart your IT career and make a real impact in a fast-paced team.
- Qualifications: Recent graduate with a passion for IT and strong communication skills.
The predicted salary is between 25000 - 27500 £ per year.
Kallidus is a leading SaaS provider of learning, performance, and talent management solutions. Our award-winning platform helps hundreds of organisations worldwide empower their people to perform at their best — from simplifying compliance to driving skills development and measurable business outcomes. We are a technology company, not just a company that "does technology". We build it ourselves, we own it entirely, and the people who lead that work have real influence over how it evolves. Come build, grow and make a difference!
The Role: Our IT team sits at the heart of Kallidus, supporting colleagues with the tools, systems, and infrastructure they need to do great work. We manage a modern, cloud-first environment across Microsoft 365, Intune, Entra ID, and a growing range of SaaS platforms. This is a fantastic opportunity for a graduate at the very start of their IT career to gain hands-on, real-world experience inside a fast-paced IT team.
As a Digital Support Technician, you will report to the IT Manager and work within our small IT Team to support colleagues across the business with their day-to-day digital needs. You will be involved in IT helpdesk operations, device management, onboarding new starters, and contributing to digital improvement projects.
Key Responsibilities:- IT Helpdesk & User Support
- Act as a first point of contact for IT support requests, triaging and resolving issues via the helpdesk system.
- Provide technical assistance to colleagues via remote tools, VoIP, and in-person.
- Troubleshoot issues relating to Microsoft 365 apps including Outlook, Teams, SharePoint, OneDrive, Excel, and Word.
- Escalate complex problems appropriately, documenting steps taken and resolutions clearly.
- Device & Endpoint Management
- Support the management of Windows and Apple devices using Microsoft Intune, including enrolment, compliance checks, and policy application.
- Set up and configure laptops, peripherals, and accessories for new starters.
- Help maintain accurate hardware inventory records.
- New Starter Onboarding
- Assist with the end-to-end onboarding pipeline, including account provisioning in Microsoft 365 and Entra ID.
- Prepare and configure devices ahead of start dates, ensuring a smooth Day 1 experience for new colleagues.
- Liaise with HR and Finance teams to ensure onboarding checklists are completed on time.
- Digital Systems & SaaS Platforms
- Support colleagues in their effective use of digital tools and productivity software.
- Maintain and update internal IT documentation, how-to guides, and knowledge base articles.
- Contribute to digital improvement projects under the guidance of the IT Manager.
- Security & Compliance
- Assist with routine compliance and security tasks, including Intune device compliance reporting.
- Follow Kallidus IT policies and procedures, escalating potential security concerns promptly.
- Develop a working awareness of data protection principles and information security best practices.
- A graduate with a genuine interest in IT and digital technology, with a clear desire to build a career in the field.
- Good communication skills — able to explain technical concepts clearly to non-technical colleagues.
- A proactive, problem-solving mindset with a willingness to learn and ask questions.
- Organised and reliable, with strong attention to detail.
- A collaborative team player who is also comfortable working independently.
- GCSE Grade 4 (C) or above in English and Maths.
- Some prior exposure to IT support — through university, school, personal projects, or work experience.
- Familiarity with Microsoft 365 tools (Outlook, Teams, Word, Excel).
- Basic understanding of networking, cloud services, or endpoint management.
- Experience using a helpdesk or ticketing system.
- 27 days of annual leave.
- Private health insurance.
- Annual bonus opportunity.
- Full tech setup.
- Birthday Off.
- Volunteering Day.
- Support for your ongoing growth & development.
- Enhanced Family Leave.
- Flexible, hybrid approach to work.
- Annual Company party.
Digital Support Technican (Graduate) in Bristol employer: Kallidus
Contact Detail:
Kallidus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Support Technican (Graduate) in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you feel more confident. Focus on articulating your passion for IT and how your skills align with the role.
✨Tip Number 3
Showcase your projects! If you've worked on any tech-related projects, whether at uni or on your own, be ready to discuss them. This demonstrates your hands-on experience and genuine interest in the field.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining our team at Kallidus. Don’t miss out!
We think you need these skills to ace Digital Support Technican (Graduate) in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Digital Support Technician role. Highlight any relevant experience or skills, especially those related to IT support and Microsoft 365 tools. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your genuine interest in IT and why you want to join Kallidus. Share a bit about your journey and what excites you about this opportunity — we love hearing your story!
Show Off Your Problem-Solving Skills: In your application, don’t forget to mention any experiences where you’ve tackled tech issues or helped others with their digital needs. We’re all about proactive problem solvers, so let us know how you’ve made a difference!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get to see more about our culture and values while you’re there!
How to prepare for a job interview at Kallidus
✨Know Your Tech
Familiarise yourself with the tools and platforms mentioned in the job description, especially Microsoft 365. Brush up on how to troubleshoot common issues with Outlook, Teams, and other apps, as you'll likely be asked about them during the interview.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled technical challenges in the past, whether through university projects or personal experiences. Highlight your proactive approach and willingness to learn, as these traits are key for a Digital Support Technician.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. You might need to demonstrate this skill during the interview, especially since you'll be supporting non-technical colleagues. Clear communication is essential in IT support roles.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, ongoing projects, and the company's approach to digital improvement. This shows your genuine interest in the role and helps you assess if Kallidus is the right fit for you.