At a Glance
- Tasks: Manage and grow customer relationships, ensuring they get the most from our solutions.
- Company: Join Kallidus, a leading SaaS provider transforming learning and performance management.
- Benefits: Enjoy 27 days leave, private health insurance, and a flexible hybrid work environment.
- Other info: Dynamic team culture with opportunities for personal and professional development.
- Why this job: Be a trusted advisor and make a real impact on customer success and business growth.
- Qualifications: Experience in Account Management and excellent relationship-building skills are essential.
The predicted salary is between 35000 - 45000 £ per year.
Kallidus is a leading SaaS provider of learning, performance, and talent management solutions. Our award-winning platform helps hundreds of organisations worldwide empower their people to perform at their best — from simplifying compliance to driving skills development and measurable business outcomes. We are a technology company, not just a company that "does technology". We build it ourselves, we own it entirely, and the people who lead that work have real influence over how it evolves. Come build, grow and make a difference!
The Role: We are looking for a proactive and commercially driven Account Manager to join our team. In this role, you will be responsible for managing and growing relationships with a portfolio of customers, ensuring they achieve maximum value from our solutions while identifying opportunities to expand and strengthen partnerships. As a trusted advisor, you will develop a deep understanding of your customers’ business objectives, align our products and services to their needs, and drive customer retention, renewals, and revenue growth. You will work closely with internal teams to deliver exceptional customer experiences and ensure long-term success.
Key Responsibilities:
- Build and maintain strong relationships with assigned customer accounts, acting as their primary point of contact.
- Develop a thorough understanding of customer goals, challenges, and strategic priorities.
- Conduct regular account reviews and Quarterly Business Reviews (QBRs) to demonstrate value and identify growth opportunities.
- Create and execute account plans that support customer success and business growth.
- Manage the renewal process, securing timely renewals and negotiating multi-year agreements where appropriate.
- Identify and pursue upsell and cross-sell opportunities across the full product portfolio.
- Maintain accurate revenue forecasts for renewals and account growth opportunities.
- Proactively identify at-risk accounts and implement retention strategies to improve customer outcomes.
- Conduct discovery conversations to uncover customer needs and recommend suitable solutions.
- Deliver product demonstrations and presentations that showcase the value of our products and services.
- Act as a strategic advisor, providing insights on industry trends and best practices.
- Collaborate with internal stakeholders to ensure customer requirements are understood and delivered effectively.
- Maintain accurate records of customer interactions, opportunities, and account activity within CRM systems.
- Understand and adhere to contractual obligations, commercial terms, and relevant legal processes.
- Support customer offboarding activities when required, ensuring a positive experience throughout the customer lifecycle.
- Demonstrate measurable customer outcomes and return on investment (ROI).
Required Skills, Experience and Behaviours
Essential
- Proven experience in Account Management, Customer Success, Client Relationship Management, or a similar customer-facing role.
- Excellent relationship-building and stakeholder management skills.
- Strong commercial awareness with experience managing renewals, upselling, and cross-selling opportunities.
- Ability to identify customer needs and align solutions to business objectives.
- Experience conducting account reviews, QBRs, and executive-level presentations.
- Strong negotiation, influencing, and communication skills.
- Experience managing customer escalations and driving successful outcomes.
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
- Strong organisational, time management, and forecasting skills.
- Demonstrated ability to work collaboratively across teams and functions.
- Excellent problem-solving and critical-thinking abilities.
Desirable
- Experience within Learning & Development (L&D), HR Technology, SaaS, or related industries.
- Understanding of customer retention strategies and customer lifecycle management.
- Experience demonstrating business outcomes and ROI to customers.
- Knowledge of contract management and commercial agreements.
What we offer:
- 27 days of annual leave
- Private health insurance
- Annual bonus opportunity
- Full tech setup
- Birthday Off
- Volunteering Day
- Support for your ongoing growth & development
- Enhanced Family Leave
- Flexible, hybrid approach to work
- Annual Company party
Account Manager in Bristol employer: Kallidus
Kallidus is an exceptional employer that champions a collaborative and inclusive work culture, making it an ideal place for a Senior .NET Backend Engineer to thrive. With a flexible hybrid working model and a strong commitment to employee development, you will have the opportunity to enhance your skills while contributing to an award-winning platform in a supportive environment. Join us in shaping the future of learning and performance management in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Bristol
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kallidus. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kallidus before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kallidus:Your cover letter is your chance to shine! Tell us why you want to work at Kallidus specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kallidus!
How to prepare for a job interview at Kallidus
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
