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- Tasks: Provide IT support, troubleshoot issues, and assist with onboarding new starters.
- Company: Join Kallidus, a leading SaaS provider transforming learning and performance management.
- Benefits: Enjoy 27 days of annual leave and a full tech setup.
- Other info: Great opportunity for growth and development in a fast-paced IT team.
- Why this job: Kickstart your IT career in a dynamic, supportive environment with real impact.
- Qualifications: Recent graduate with a passion for IT and good communication skills.
The predicted salary is between 28000 - 35000 £ per year.
Location: Bristol (Hybrid)
Reporting to: IT Manager
Kallidus is a leading SaaS provider of learning, performance, and talent management solutions. Our award-winning platform helps hundreds of organisations worldwide empower their people to perform at their best — from simplifying compliance to driving skills development and measurable business outcomes. We are a technology company, not just a company that "does technology". We build it ourselves, we own it entirely, and the people who lead that work have real influence over how it evolves. Come build, grow and make a difference!
The Role: Our IT team sits at the heart of Kallidus, supporting colleagues with the tools, systems, and infrastructure they need to do great work. We manage a modern, cloud-first environment across Microsoft 365, Intune, Entra ID, and a growing range of SaaS platforms. This is a fantastic opportunity for a graduate at the very start of their IT career to gain hands‑on, real‑world experience inside a fast-paced IT team. As a Digital Support Technician, you will report to the IT Manager and work within our small IT Team to support colleagues across the business with their day‑to‑day digital needs. You will be involved in IT helpdesk operations, device management, onboarding new starters, and contributing to digital improvement projects.
Key Responsibilities:
- Act as a first point of contact for IT support requests, triaging and resolving issues via the helpdesk system
- Provide technical assistance to colleagues via remote tools, VoIP, and in‑person
- Troubleshoot issues relating to Microsoft 365 apps including Outlook, Teams, SharePoint, OneDrive, Excel, and Word
- Escalate complex problems appropriately, documenting steps taken and resolutions clearly
- Support the management of Windows and Apple devices using Microsoft Intune, including enrolment, compliance checks, and policy application
- Set up and configure laptops, peripherals, and accessories for new starters
- Help maintain accurate hardware inventory records
- Assist with the end‑to‑end onboarding pipeline, including account provisioning in Microsoft 365 and Entra ID
- Prepare and configure devices ahead of start dates, ensuring a smooth Day 1 experience for new colleagues
- Liaise with HR and Finance teams to ensure onboarding checklists are completed on time
Digital Systems & SaaS Platforms
- Support colleagues in their effective use of digital tools and productivity software
- Maintain and update internal IT documentation, how‑to guides, and knowledge base articles
- Contribute to digital improvement projects under the guidance of the IT Manager
Security & Compliance
- Assist with routine compliance and security tasks, including Intune device compliance reporting
- Follow Kallidus IT policies and procedures, escalating potential security concerns promptly
- Develop a working awareness of data protection principles and information security best practices
Required Skills, Experience and Behaviours
- A graduate with a genuine interest in IT and digital technology, with a clear desire to build a career in the field
- Good communication skills — able to explain technical concepts clearly to non‑technical colleagues
- A proactive, problem‑solving mindset with a willingness to learn and ask questions
- Organised and reliable, with strong attention to detail
- A collaborative team player who is also comfortable working independently
- GCSE Grade 4 (C) or above in English and Maths
- Some prior exposure to IT support — through university, school, personal projects, or work experience
- Familiarity with Microsoft 365 tools (Outlook, Teams, Word, Excel)
- Basic understanding of networking, cloud services, or endpoint management
- Experience using a helpdesk or ticketing system
What we offer:
- 27 days of annual leave
- Full tech setup
- Support for your ongoing growth & development
Digital Support Technican (Graduate) in Bristol employer: Kallidus Ltd
Contact Detail:
Kallidus Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Support Technican (Graduate) in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with alumni from your university. You never know who might have a lead on that perfect Digital Support Technician role!
✨Tip Number 2
Practice your interview skills! Get a friend to throw some common IT support questions your way. The more comfortable you are explaining technical concepts, the better you'll shine when it counts.
✨Tip Number 3
Show off your passion for tech! When you get the chance to chat with potential employers, share your personal projects or experiences with Microsoft 365 tools. It’ll show them you’re not just another candidate, but someone who genuinely loves what they do.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are eager to join us at Kallidus. Plus, it gives you a better chance to stand out in the crowd!
We think you need these skills to ace Digital Support Technican (Graduate) in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Digital Support Technician role. Highlight any relevant IT support experience, especially with Microsoft 365 tools, as this will show us you're ready to hit the ground running.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your genuine interest in IT and how you see yourself growing with us at Kallidus. Don’t forget to mention why you’re excited about the opportunity to work in a fast-paced IT team.
Show Off Your Problem-Solving Skills: In your application, share examples of how you've tackled technical challenges before. We love seeing a proactive mindset, so if you've helped friends or family with tech issues, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Kallidus Ltd
✨Know Your Tech
Familiarise yourself with the Microsoft 365 suite, especially Outlook, Teams, and SharePoint. Be ready to discuss how you've used these tools in your studies or personal projects, as this will show your genuine interest in IT and digital technology.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues before, whether in a university project or during work experience. Highlight your proactive mindset and willingness to learn, as these traits are crucial for a Digital Support Technician.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical colleague with an IT issue, so being able to communicate effectively is key to success in this role.
✨Be Organised and Detail-Oriented
Demonstrate your organisational skills by discussing how you manage tasks or projects. Mention any experience you have with maintaining documentation or inventory records, as attention to detail is essential for supporting IT operations.