At a Glance
- Tasks: Provide 1st and 2nd line application support to our global clients.
- Company: Join a forward-thinking, diverse team at an ever-growing tech company.
- Benefits: Competitive salary of £40k, fully remote work, and flexible hours.
- Other info: Opportunity for career growth in a dynamic, supportive environment.
- Why this job: Be the first point of contact for clients and make a real impact.
- Qualifications: Intermediate SQL skills, strong Windows server knowledge, and excellent communication.
The predicted salary is between 40000 - 45000 £ per year.
Calling all amazing Application Support Engineers! Do you want to come and work at an amazing, ever growing company, in a forward thinking, and diverse team providing 1st and 2nd line application support? Then we could have the perfect job for you!
As a Customer Support Engineer, you are a champion for a customer-first culture and drive continuous improvement. Our team of Delivery Engineers and Support Engineers provide our global client base with technical support between 9am and 5.30pm (Monday-Friday) across various products within the Kalibrate group. There may be instances in which you will be asked to work outside of these hours as this is a Support team role. We are the first point of contact with our clients and work to build strong and valued relationships with both our internal stakeholders and our customer user base.
Whilst we act as the first point of contact we pride ourselves on offering a high technical skillset to resolve Incidents and Service Requests as efficiently as possible however we are also responsible for the escalation of tickets to wider teams where resolution is not forthcoming. A typical day supporting Kalibrate’s Location Intelligence products involves triaging and solving user issues, relaying user requests to the engineers, escalating systems issues to the developers, and maintaining client-specific and general product documentation.
Job requirements
- Intermediate, demonstratable SQL skills, with experience of working with the SQL language itself (specifically T-SQL) – both theoretical and practical
- Strong Windows server knowledge
- High quality communication skills with the ability to adapt communication style to target audience
- Strong team ethic with a desire to share knowledge and skills
- Accountable and reliable with intense drive and passion
- Ability to quickly learn and understand the various services provided to our clients
- Eagerness to make a difference and provide services everyone can be proud of
- Possess excellent problem solving, analytical and troubleshooting skills
- Desire and ability to work daytime shifts patterns as required including Public Holidays
Highly Desirable Skills and Attributes:
- Previous experience working in a similar client facing support role in a software/technology company in a 24/7 operation
- Understanding and working knowledge of the ITIL framework
This role is for £40k and will be fully remote. We are looking for someone who is able to work flexible hours for the first month in the role in order to train with our US based team.
Customer Support Engineer (UK) in Manchester employer: Kalibrate
At Kalibrate, we pride ourselves on fostering a dynamic and inclusive work environment where our Customer Support Engineers can thrive. With a strong emphasis on employee growth and development, we offer comprehensive training and support to ensure you excel in your role while enjoying the flexibility of remote work. Join us to be part of a forward-thinking team that values innovation and collaboration, making a meaningful impact for our global clients.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Engineer (UK) in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kalibrate. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kalibrate before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Engineer (UK) in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kalibrate:Your cover letter is your chance to shine! Tell us why you want to work at Kalibrate specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kalibrate!
How to prepare for a job interview at Kalibrate
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
