At a Glance
- Tasks: Manage design and print projects while building strong client relationships.
- Company: Dynamic creative agency with a supportive team culture.
- Benefits: Health insurance, free parking, and regular team activities.
- Other info: Full training provided to help you grow in this exciting role.
- Why this job: Join a vibrant team and make a real impact in client services.
- Qualifications: 3+ years in a client-facing role with strong communication skills.
The predicted salary is between 24750 - 30250 £ per year.
Location: Belfast (Office-based)
Reporting to: Head of Client Services
About the Role
Kaizen operates across two complementary areas of the business – a fast-paced creative agency and a high quality print production service. We are looking for an organised, proactive and personable Account Manager to join our Client Services team in Belfast.
This role sits at the front line of our client relationships, supporting existing clients, managing incoming enquiries, and overseeing design and print projects from initial brief through to completion and invoicing. The successful candidate will work closely with our design and production teams while ensuring an exceptional customer experience at every stage.
Key Responsibilities
- Manage design and print projects from initial enquiry and quotation through to delivery and invoicing.
- Act as a key point of contact for clients via phone, email and in-person enquiries.
- Provide day-to-day support to our existing client base, ensuring projects are delivered smoothly and on time.
- Build and maintain strong client relationships through proactive communication and follow-up.
- Re-engage with lapsed clients to identify new opportunities and support business growth.
- Work closely with internal design and production teams to ensure briefs are clear and projects are delivered to a high standard.
- Assist with front-of-house responsibilities, including welcoming visitors and handling incoming calls and enquiries professionally.
- Support the wider Client Services team with administrative and operational tasks where required.
- Collaborate with the Client Services team to meet collective revenue targets and support business growth opportunities
Essential Experience and Skills
- 3+ years’ experience in a client-facing role
- Strong organisational skills with the ability to manage multiple projects in a fast- paced environment.
- Excellent verbal and written communication skills.
- Proven ability to build and maintain positive client relationships.
- Commercial awareness with experience preparing and closing quotes and managing projects through to invoicing.
Experience working within a design agency or print company would be highly advantageous, alongside any previous tender writing or submission experience.
Personal Attributes
- A team player who collaborates well with colleagues across departments.
- Proactive, organised and solutions-focused.
- Willingness to learn and develop within a growing business.
- Professional, confident and approachable with clients and colleagues.
- Customer service focused – delivering a high-quality client experience is at the heart of what we do.
What We Offer
- Opportunity to work across both a creative studio and print production environment.
- A collaborative and supportive team culture.
- Full training provided to support your development in the role.
- Health Insurance upon successful completion of probation period
- Free parking onsite
- Excellent work culture with regular team activities organised.
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Account Manager employer: Kaizen Print
Kaizen is an exceptional employer located in Belfast, offering a dynamic work environment that blends creativity with high-quality print production. With a strong emphasis on employee development, we provide comprehensive training and foster a collaborative culture where team members can thrive. Enjoy benefits such as health insurance, free onsite parking, and regular team activities that enhance workplace camaraderie while you build meaningful client relationships in a supportive setting.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kaizen Print. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kaizen Print before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kaizen Print:Your cover letter is your chance to shine! Tell us why you want to work at Kaizen Print specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kaizen Print!
How to prepare for a job interview at Kaizen Print
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
