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For Companies At a Glance
- Tasks: Manage customer accounts and ensure exceptional service while driving business growth.
- Company: Dynamic packaging company in Leicester with a collaborative culture.
- Benefits: Competitive salary, flexible working environment, and opportunities for professional development.
- Why this job: Join a fast-paced team and make a real impact on customer satisfaction and business success.
- Qualifications: Experience in customer service or account management within the packaging industry.
- Other info: Proactive and detail-oriented individuals will thrive in this role.
The predicted salary is between 28000 - 40000 £ per year.
Are you a proactive and customer-focused professional with experience in Packaging? We are looking for an Internal Customer Account Manager to manage day-to-day operations for new and existing clients, ensuring exceptional service, strong relationships, and ongoing business growth.
The Role
As the Customer Account Manager, you will oversee customer orders from enquiry to completion, acting as the key liaison between clients, production, suppliers, and internal teams. Your goal is to deliver excellence in service while maximising margin and identifying opportunities for growth.
Key Responsibilities
- Estimate customer enquiries via MIS system
- Create product specifications and raise production tickets
- Liaise with suppliers and manage purchase orders for repro work
- Coordinate with Planning to oversee orders through production to completion
- Communicate proactively with clients to manage expectations and deliver results
- Build and maintain strong working relationships to drive margin and repeat business
- Support stock management for client products where required
- Work with the sales team on new business and growth of existing accounts
People & Culture
- Manage internal and external customer relationships, providing service solutions that deliver ongoing value
- Understand customers’ market landscape to identify growth opportunities
- Serve as the primary liaison for national accounts to ensure unrivalled customer service
Critical Skills & Capabilities
- Strong communication skills across verbal, written, and non-verbal channels
- Customer-oriented mindset with a proactive approach to resolving issues
- Effective negotiation and collaboration skills
- Growth and results-oriented with a focus on exceeding expectations
- Highly organised, detail-oriented, and able to prioritise tasks effectively
- Strong problem-solving and time management capabilities
Technical Skills
- Proficient in Microsoft Office: Excel, Outlook, Word, PowerPoint
- Experience with MIS systems
- Knowledge of packaging and packaging production methods and technical processes is useful and looked upon favourably
Experience & Education
- Required: Previous experience in a customer service or account management role within the packaging industry
Work Environment
- Flexible working space within the facility
- Fast-paced, collaborative environment where teamwork and initiative are valued
If you are a customer-focused professional with technical acumen and a passion for delivering outstanding service in a fast-moving industry, we want to hear from you.
Customer Account Manager employer: Kaizen Global Group Ltd
Contact Detail:
Kaizen Global Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the packaging industry and let them know you're on the hunt for a Customer Account Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their market landscape and think about how you can contribute to their growth. This will show that you're proactive and genuinely interested in delivering exceptional service.
✨Tip Number 3
Practice your communication skills! As a Customer Account Manager, you'll need to liaise with various stakeholders. Role-play common scenarios with a friend to boost your confidence and refine your problem-solving approach.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications from motivated candidates like you. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Customer Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Account Manager. Highlight your experience in customer service and account management, especially within the packaging industry. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your proactive approach and customer-focused mindset. Tell us why you’re passionate about delivering exceptional service and how you can contribute to our team.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your written application reflects that. Keep it clear, concise, and professional. We love a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Kaizen Global Group Ltd
✨Know Your Packaging Inside Out
Make sure you brush up on your knowledge of packaging and production methods. Being able to discuss specific processes or trends in the industry will show that you're not just a customer account manager, but someone who understands the technical side of things too.
✨Show Off Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively managed client relationships in the past. Think about times when you resolved issues or exceeded expectations through clear communication.
✨Demonstrate Your Proactive Approach
Be ready to share instances where you took the initiative to identify growth opportunities or improve service delivery. This will highlight your proactive mindset and ability to drive results, which are crucial for the role.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing a difficult client or coordinating with suppliers. Practising your responses to these scenarios can help you articulate your problem-solving skills and organisational abilities effectively.
