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- Tasks: Manage customer accounts and ensure exceptional service while driving business growth.
- Company: Dynamic packaging company in Leicester with a collaborative culture.
- Benefits: Competitive salary, flexible working environment, and opportunities for professional development.
- Why this job: Join a fast-paced team and make a real impact on customer satisfaction and business success.
- Qualifications: Experience in customer service or account management, preferably in the packaging industry.
- Other info: Enjoy a supportive atmosphere that values teamwork and initiative.
The predicted salary is between 28000 - 40000 £ per year.
All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.
Location: Leicester – Coalville
Salary: Circa £34,000 DOE
Are you a proactive and customer-focused professional with experience in Packaging? We are looking for an Internal Customer Account Manager to manage day-to-day operations for new and existing clients, ensuring exceptional service, strong relationships, and ongoing business growth.
The Role
As the Customer Account Manager, you will oversee customer orders from enquiry to completion, acting as the key liaison between clients, production, suppliers, and internal teams. Your goal is to deliver excellence in service while maximising margin and identifying opportunities for growth.
Key Responsibilities
- Estimate customer enquiries via MIS system
- Create product specifications and raise production tickets
- Liaise with suppliers and manage purchase orders for repro work
- Coordinate with Planning to oversee orders through production to completion
- Communicate proactively with clients to manage expectations and deliver results
- Build and maintain strong working relationships to drive margin and repeat business
- Support stock management for client products where required
- Work with the sales team on new business and growth of existing accounts
People & Culture
- Manage internal and external customer relationships, providing service solutions that deliver ongoing value
- Understand customers’ market landscape to identify growth opportunities
- Serve as the primary liaison for national accounts to ensure unrivalled customer service
Critical Skills & Capabilities
- Strong communication skills across verbal, written, and non-verbal channels
- Customer-oriented mindset with a proactive approach to resolving issues
- Effective negotiation and collaboration skills
- Growth and results-oriented with a focus on exceeding expectations
- Highly organised, detail-oriented, and able to prioritise tasks effectively
- Strong problem-solving and time management capabilities
Technical Skills
- Proficient in Microsoft Office: Excel, Outlook, Word, PowerPoint
- Experience with MIS systems
- Knowledge of packaging and packaging production methods and technical processes is useful and looked upon favourably
Experience & Education
- Required: Previous experience in a customer service or account management role within the packaging industry
Work Environment
- Flexible working space within the facility
- Fast-paced, collaborative environment where teamwork and initiative are valued
If you are a customer-focused professional with technical acumen and a passion for delivering outstanding service in a fast-moving industry, we want to hear from you.
Customer Account Manager in Coalville employer: Kaizen Global Group Ltd
Contact Detail:
Kaizen Global Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager in Coalville
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your communication skills! Since the role is all about building relationships, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Customer Account Manager in Coalville
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and the packaging industry. We want to see how your skills align with the role of Customer Account Manager, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since strong communication is key for this role, use your application to demonstrate your verbal and written skills. Keep your language clear and professional, and make sure to convey your proactive approach to resolving issues – it’s what we’re looking for!
Highlight Your Organisational Skills: As a Customer Account Manager, being organised is crucial. In your application, mention specific examples of how you’ve managed multiple tasks or projects effectively. This will show us that you can handle the fast-paced environment we thrive in.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Kaizen Global Group Ltd
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of packaging and production methods. Familiarise yourself with common industry terms and processes, as this will show that you're not just a customer service pro but also someone who understands the technical side of things.
✨Show Off Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively communicated with clients in the past. Think about times when you resolved issues or managed expectations, and be ready to share those stories during the interview.
✨Demonstrate Your Proactive Approach
The company is looking for someone who takes initiative. Be prepared to discuss situations where you identified growth opportunities or improved processes. Highlight your proactive mindset and how it has led to successful outcomes in previous roles.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. Consider asking about their approach to client relationships or how they measure success in the Customer Account Manager position. It’s a great way to demonstrate your enthusiasm and engagement.
