At a Glance
- Tasks: Support customers by answering enquiries and processing orders in a fast-paced environment.
- Company: Join BiGDUG, a growing business with a supportive team culture.
- Benefits: Enjoy competitive pay, bonuses, generous leave, and wellness support.
- Other info: Full training provided, with opportunities for career growth and development.
- Why this job: Make a real impact by delivering exceptional customer service and building relationships.
- Qualifications: Strong IT skills and excellent communication abilities are essential.
The predicted salary is between 30000 - 30000 £ per year.
We are looking for a proactive and customer-focused Sales Support Advisor to join our Sales Support Team on a fixed-term maternity cover contract. This is an excellent opportunity for someone who enjoys building customer relationships, providing solutions, and supporting the sales process from enquiry through to order completion.
As a key member of the team, you will be the first point of contact for customer enquiries, helping customers find the right products for their needs while ensuring an exceptional customer experience.
Key Responsibilities
- Respond to customer enquiries via telephone and email, maximising sales opportunities.
- Advise customers on suitable products and solutions for their requirements (full product training will be provided).
- Create and issue customer quotations and proactively follow up opportunities.
- Process customer orders accurately using the Kaiser + Kraft system.
- Maintain and update customer records, ensuring contact and address information remains accurate.
- Act as the first point of contact for customer complaints and product return requests.
- Work collaboratively as part of the Sales Support Team to achieve shared objectives.
- Attend team meetings and contribute ideas, feedback and best practice with colleagues.
What Success Looks Like
Your performance will be measured through:
- Customer communication activity, including inbound and outbound call volumes.
- Quotation generation and conversion rates.
- Accurate and timely order processing.
About You
Essential Skills and Experience
- Strong IT skills, including proficiency in Microsoft Outlook, Excel and Word.
- Excellent verbal and written communication skills.
- Outstanding interpersonal skills with the ability to build rapport with customers.
- Strong organisational skills and the ability to manage multiple priorities effectively.
- A customer-focused approach with a keen eye for detail.
Desirable
- Previous experience in a customer service, sales support or internal sales role.
- Self-motivated and able to work independently.
- Results-oriented, taking ownership and responsibility for delivering outcomes.
What We Offer
At BiGDUG, we recognise that our people are key to our success and offer a competitive benefits package, including:
- Company Pension Scheme – you contribute 4.5% and BiGDUG contributes 4.5%.
- Company Bonus Scheme – currently up to 10% of basic salary when UK targets are achieved.
- 23 Days Annual Leave (pro rata) plus: + 1 additional day for your 'My Special Day'.
- Perkbox – employee benefits and rewards platform.
- Employee Assistance Programme (EAP) – confidential wellbeing, financial and emotional support.
- Private GP Service – access to a GP by phone or video consultation.
- Life Assurance – lump sum death in service benefit of 3x annual salary.
- Staff Discount Scheme – available for employees, friends and family.
- Kingsholm Rugby Benefits – opportunities to enjoy tickets to games and selected matches in the BiGDUG box.
Why Join Us?
This is a fantastic opportunity to join a supportive, collaborative team within a successful and growing business. You will receive full product training, gain valuable experience in sales support, and play an important role in delivering excellent customer service.
If you are highly organised, customer-focused and enjoy working in a fast-paced environment, we'd love to hear from you. Apply today and become part of the BiGDUG team.
Internal Sales Account Manager in Hemel Hempstead employer: Kaiserkraft
Office Furniture Online is an exceptional employer, offering a dynamic work environment in Paisley where innovation meets flexibility. With a strong focus on employee growth, we provide competitive salaries, a generous bonus structure, and unique benefits such as flexible working hours, a contributory pension scheme, and the opportunity for workation. Join our dedicated team and be part of a company that values your contributions and supports your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Sales Account Manager in Hemel Hempstead
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Internal Sales Account Manager at Kaiserkraft, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Kaiserkraft. Tailor your message to explain why you’re drawn to them and how you can contribute as a Internal Sales Account Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Internal Sales Account Manager in Hemel Hempstead
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Kaiserkraft:When writing your cover letter, make sure to tailor your message specifically for Kaiserkraft. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Kaiserkraft
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Kaiserkraft that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Kaiserkraft that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Kaiserkraft’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
