At a Glance
- Tasks: Support customers and coordinate recovery services in a dynamic control room environment.
- Company: Kaiser Recovery Ltd, a leading recovery operative in Scotland.
- Benefits: Flexible part-time hours with training provided and a supportive team atmosphere.
- Other info: Exciting opportunities for career growth in a fast-paced industry.
- Why this job: Join a growing team and make a real difference in customer recovery experiences.
- Qualifications: Strong communication skills, team player, and willingness to learn.
The predicted salary is between 11 - 16 € per hour.
Kaiser Recovery Ltd is offering exciting new opportunities for part-time control room operatives / call handlers. Due to a huge demand in our services, we are recruiting for people to join our team and help us become the leading recovery operative in Scotland. With our fleet expanding on a daily basis to service our ever-increasing contracts, we are looking for dynamic people to join us who can work as part of a team but are also able to work on their own initiative.
Control Room Operatives act as the primary contact and co-ordination point for both customers and our field-based resources. They look after the various aspects of each service request, ensuring that individual customer requirements are met, that the most appropriate and timely resources are allocated to each task, and that any obstacles/issues are carefully managed.
Main Duties Include:
- Supporting customers through the assistance/recovery process.
- Booking jobs onto, and administering jobs within, dedicated software.
- Ensuring that processes and procedures are always followed.
- Ensuring that agreed service levels are met for our customers/clients.
- Communicating with Customers, Clients, Recovery Technicians etc.
- Other duties as required to support the aims of the business.
Candidate Requirements:
- Able to remain calm under pressure.
- A Team Player.
- Good customer service/communication skills.
- Able to work in a disciplined manner.
- Willing and able to learn new information.
- Computer literate and good competency in Maths & English.
- Familiarity with the Vehicle Recovery industry is preferred, but not essential (induction/training is provided).
- Fluent in English essential.
Job Type: Part-time
Work Location: In person
recovery controller/call handler in Glasgow employer: KAISER RECOVERY LTD
Kaiser Recovery Ltd is an exceptional employer, offering part-time opportunities in a dynamic and supportive work environment. With a strong focus on employee growth and development, we provide comprehensive training and the chance to be part of a rapidly expanding team in Scotland's recovery industry. Our culture promotes teamwork and initiative, ensuring that every team member plays a vital role in delivering outstanding service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land recovery controller/call handler in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Kaiser Recovery Ltd. Understand their values and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a call handler, you'll need to be clear and concise. Try role-playing with a friend or family member to get comfortable with common scenarios you might face in the control room.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully managed challenges. This will demonstrate your ability to stay calm under pressure, which is key for this role.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to connect with you right away. Plus, it’s super easy to do!
We think you need these skills to ace recovery controller/call handler in Glasgow
Some tips for your application 🫡
Show Your Team Spirit:We want to see that you can work well with others! In your application, highlight any experiences where you've collaborated with a team or supported colleagues. This will show us you're the dynamic person we're looking for!
Keep It Clear and Concise:When filling out your application, make sure to keep your language straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the role.
Highlight Your Customer Service Skills:Since you'll be supporting customers through the recovery process, it's essential to showcase your customer service experience. Share specific examples of how you've helped customers in the past, even if it’s from a different industry!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status!
How to prepare for a job interview at KAISER RECOVERY LTD
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a recovery controller/call handler. Familiarise yourself with the key duties mentioned in the job description, such as supporting customers and managing service requests. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
As a call handler, strong communication skills are essential. During the interview, practice clear and concise responses. You might even want to prepare examples of how you've effectively communicated with customers or colleagues in the past. This will show that you can handle the demands of the role.
✨Demonstrate Your Problem-Solving Ability
Being calm under pressure is crucial in this role. Think of scenarios where you've had to manage difficult situations or resolve issues quickly. Share these experiences during your interview to highlight your ability to think on your feet and maintain composure when challenges arise.
✨Emphasise Your Team Spirit
Kaiser Recovery Ltd values teamwork, so be sure to express your ability to work collaboratively. Share examples of successful team projects or how you've supported colleagues in the past. This will show that you're not just a lone wolf but someone who thrives in a team environment.
