At a Glance
- Tasks: Deliver top-notch customer service and manage exhibitor enquiries with flair.
- Company: Join a leading exhibition graphics company that turns visions into reality.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Collaborative culture focused on sustainability and innovation.
- Why this job: Be part of a creative team making impactful designs in the exhibition industry.
- Qualifications: Strong admin skills, excellent communication, and a passion for customer service.
Location: Stansted, Essex
Salary: £30k
About the company: To work with one of the UK's leading Exhibition graphics and modular stand build companies specialising in large-format printing and design, turning visions into reality through cutting-edge print and cut technology and design & building sustainable led modular stands for both organisers and exhibitors. Their mission is to craft the exhibition industry's most remarkable stands and graphics with our clients at the heart of every design decision. From initial client interactions to overseeing project planning, they bring creativity to life.
Your Role: As an Exhibitor Services Co-ordinator, you'll have the skills to be a customer fulfilment and client facing expert, delivering the highest level of customer service throughout the process. Based in Stansted, you'll play a key role in helping to develop the exhibitor services department. You will work in a sales & service focused environment driving sales through an active outbound exhibitor contact, processing incoming orders and managing the throughput of orders and information flow with the exhibitor post sale.
What are your tasks:
- Handling all exhibitor enquiries via email or phone
- Responding to exhibitor enquiries within our current SLA agreement of 24-48hrs
- Actively carry out outbound communications with exhibitors to drive sales
- Help to administer work on projects across UK & EMEA
- Participate and contribute to the development of new ways to improve customer service and retention.
- Review processes and suggest new ideas for customer touchpoints, surprise and delights.
- Maintain and update live schedules for smooth operations.
- Ensure all invoicing and payments are chased and confirmed before event installation.
- Maintain strong communication with design and production teams.
- Play a key role in Company sustainability efforts, embodying reuse and recycling.
- Actively provide a first-class all-round service to exhibitors
- Report any problems and issues perceived or otherwise to the Exhibitor Services Manager
Attributes you will have:
- Administration: Strong administrative skills and ability to multi-task
- Computer Skills: Proficient user of Microsoft packages - Excel, Outlook
- Communication: Excellent communication skills to convey project requirements, updates, and expectations clearly to various stakeholders.
- Problem-Solving: A proactive approach to identifying challenges and finding practical solutions to ensure a first-class customer service is maintained.
- Detail-Oriented: A keen eye for detail to ensure accuracy in project administration.
- Customer Focus: An instinct to deliver the best customer service.
- Team Player: A willingness to collaborate, share insights, and contribute to a positive team environment.
If this sounds of interest, we'd love to hear from you. Apply today, with an up-to-date CV and a member of the KRG team will be in touch to discuss for a confidential chat.
Customer Service Coordinator / Administrator in Stansted Mountfitchet employer: Kairos Recruitment
Join a dynamic team at one of the UK's leading exhibition graphics and modular stand build companies, where creativity meets sustainability in a vibrant work culture. Located in Stansted, Essex, we offer competitive salaries, opportunities for professional growth, and a collaborative environment that values innovation and customer satisfaction. As a Customer Service Coordinator, you'll play a pivotal role in enhancing client experiences while contributing to exciting projects across the UK and EMEA.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator / Administrator in Stansted Mountfitchet
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kairos Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kairos Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator / Administrator in Stansted Mountfitchet
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kairos Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Kairos Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kairos Recruitment!
How to prepare for a job interview at Kairos Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
