Account Manager - Client Services (Agency) in London

KRG are partnering with an exciting, full-service marketing agency to find an Account Manager to join their growing client services team. This is a great opportunity for an agency-side account manager who loves client relationships, project management and keeping teams and processes moving. You won't be expected to be hands-on or executional; instead, you'll sit at the heart of client accounts, coordinating activity, managing timelines and ensuring work is delivered to a high standard.

The Role

• Manage day-to-day relationships with a portfolio of consumer focused clients, becoming a trusted and reliable point of contact.
• Own account processes, timelines and project delivery from brief through to completion.
• Coordinate internal teams and specialists to ensure projects stay on track, on time and within budget.
• Develop strong client relationships, understanding their objectives and ensuring expectations are consistently managed.
• Lead status meetings, project updates and client communications, keeping stakeholders informed at every stage.
• Manage multiple projects and priorities simultaneously across a range of clients and campaigns.
• Work closely with creative, strategy and specialist teams to ensure briefs are understood and delivered effectively.
• Identify potential challenges early and proactively find solutions to keep projects moving.
• Support with project scoping, resourcing, budgets and commercial processes where required.
• Contribute to the growth and development of client accounts through strong relationship management and excellent service.

About You

• You’ll have agency experience in an account management/client services role, managing client accounts and projects end to end.
• Your background could be in PR, social, influencer, creative, digital or another agency environment - full-service experience is not essential.
• You’re highly organised and comfortable managing multiple moving parts, deadlines and stakeholders.
• You’re confident communicating with clients and building relationships at different levels.
• You’re commercially aware and understand the importance of scope, budgets, timelines and account profitability.
• You enjoy being the person who brings structure to a project and keeps teams accountable.
• You’re proactive, solutions-focused and comfortable working in a fast-paced agency environment.
• Most importantly, you’re client-first, personable and collaborative, with the confidence to take ownership.

Why Join?

• Join a growing full-service agency working across exciting, integrated client campaigns (PR, organic social and influencer mainly alongside some paid media too).
• A genuinely collaborative and supportive culture where your ideas and contribution are valued.
• Clear opportunities for career progression and development as the agency continues to grow.
• Excellent benefits package, including a strong holiday allowance and wider employee benefits.
• Hybrid working in London.
• The opportunity to broaden your agency experience and work across multiple disciplines, without needing to be an executional specialist.

If you’re an agency-side Account Manager ready for a role focused on client relationships, project ownership and progression, we’d love to hear from you.