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- Tasks: As a Service Technician, you'll handle daily maintenance and resident requests with a focus on quality service.
- Company: Kairoi Residential creates exceptional living experiences in high-performing multifamily communities.
- Benefits: Enjoy competitive pay, health benefits, paid leave, and discounts on travel and experiences.
- Why this job: Join a supportive team that values growth, leadership, and making a positive impact in the community.
- Qualifications: 2-4 years of repair experience, basic plumbing and electrical skills, and a customer-focused mindset required.
- Other info: Bilingual candidates preferred; must be willing to be on-call for emergencies.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Seize Your Career Opportunity at Kairoi Residential. At Kairoi, we create exceptional living experiences at high-performing multifamily communities that deliver long-term value to investors, associates, and the residents who live there. Our larger organizational mission is to provide opportunities with everything we do. The word “Kairoi” (pronounced Ki-roy) represents moments in time where opportunities are seized. Our team empowers, rewards, and inspires the talented people who make these opportunities happen.
What a Typical Day Could Look Like? Life as a Service Technician means that every day is a new opportunity! In this role, you are next-in-line to the Service Manager and will operate daily maintenance responsibilities under their mentorship and direction. As a true extension of the Kairoi Servant Leadership team, you will ensure that residents’ homes are well maintained, the community is running at its best, and that vacant homes are fully prepared for their future residents. You are the Service Resolution Specialist! You will be able to respond to resident maintenance requests and concerns in a timely, respectful, and professional manner. You will be a key player in ensuring that vacant apartment homes are made ready for new residents. You will help organize and inventory maintenance equipment, materials, and supplies. You will routinely assist in community inspections, and in keeping the community free of trash and debris, and much more! You will be in the on-call rotation for after-hour emergencies.
You are the Next-in-Line Leader! You will be the Service Manager’s backup when they are unavailable and will be responsible for performing various community maintenance functions. In times of an emergency, or on-call, you will be responsible for the completion of service tasks. You will keep open communication with both your Service Manager and Community Director regarding service and community updates. To better enhance your own service skills, you will assist the Service Manager on any special maintenance projects such as preventive building maintenance, mechanical components, pool equipment and mechanics, and more!
The Kairoi Package - All for YOUR Benefit!
- Competitive Compensation: Compensation is based on experience and community. Incentive compensation opportunities are available and are performance-based.
- Health & Wellness Benefits: Medical, dental, vision, life insurance, short and long-term disability at an affordable price.
- Retirement Planning: We offer a 401k program with a company match.
- Paid Leave: Exceptional PTO program, paid holidays, floating holidays, birthday day off, and a milestone sabbatical program.
- Discounts: Private discount network that includes discounts on travel, restaurants, gifts, experiences, and so much more.
- Training: We want to help you grow! Be prepared to attend and participate in training as required.
Requirements Key Skills and Abilities Needed to Succeed in This Role:
- A minimum of 2-4 years of experience in apartment home repair including general carpentry, basic plumbing, basic electrical knowledge, along with mechanical and equipment repairs.
- Bilingual (Spanish/English) is preferred.
- EPA and HVAC certifications, or the willingness to obtain them, are required.
- Must have knowledge of OSHA safety rules and regulations.
- Must have excellent customer service and a positive resident experience focused mentality.
- Should be able to work a flex schedule if necessary and a willingness to be on-call for emergencies.
Opportunities at Kairoi are Equally Seized. Kairoi is an equal opportunity employer, and we strongly encourage applications from everyone regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. We provide an accessible candidate experience, but please let us know if you need any additional accommodations or adjustments throughout the interview process. This role directly interacts with future and existing residents in our communities. Please note that employment with Kairoi is contingent upon successful completion of a background check and drug screening, as well as your possession of a valid driver’s license with no major infractions in the last 12 months. The multifamily industry is ever-changing and there could be other duties required as needed and assigned.
Service Technician - Stonewood employer: Kairoi Residential
Contact Detail:
Kairoi Residential Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Technician - Stonewood
✨Tip Number 1
Familiarise yourself with the specific maintenance tasks mentioned in the job description, such as carpentry, plumbing, and electrical work. Being able to discuss your hands-on experience with these skills during the interview will show that you're well-prepared for the role.
✨Tip Number 2
Highlight any previous experience you have in a customer service role, especially in a residential setting. This will demonstrate your ability to handle resident requests professionally and respectfully, which is crucial for this position.
✨Tip Number 3
If you have bilingual skills, particularly in Spanish, make sure to mention them. This can set you apart from other candidates and is preferred for this role, as it enhances communication with a diverse resident base.
✨Tip Number 4
Be prepared to discuss your flexibility regarding work schedules and on-call duties. Showing that you are willing to adapt to the needs of the community will reflect positively on your commitment to the role.
We think you need these skills to ace Service Technician - Stonewood
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in apartment home repair, including carpentry, plumbing, and electrical knowledge. Use specific examples to demonstrate your skills and how they relate to the role of Service Technician.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service and your ability to work under the mentorship of a Service Manager. Mention any certifications you have or are willing to obtain, such as EPA and HVAC certifications.
Highlight Bilingual Skills: If you are bilingual, especially in Spanish and English, make sure to emphasise this in your application. This skill is preferred for the role and can set you apart from other candidates.
Showcase Flexibility and Availability: In your application, mention your willingness to work a flexible schedule and be on-call for emergencies. This demonstrates your commitment to the role and readiness to meet the needs of the community.
How to prepare for a job interview at Kairoi Residential
✨Showcase Your Technical Skills
Make sure to highlight your experience in apartment home repair, including carpentry, plumbing, and electrical work. Be prepared to discuss specific examples of past projects or repairs you've successfully completed.
✨Demonstrate Customer Service Excellence
Since this role involves direct interaction with residents, emphasise your customer service skills. Share instances where you resolved resident concerns effectively and maintained a positive experience.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle on-call emergencies or maintenance requests. Think through potential scenarios and how you would respond to ensure resident satisfaction and safety.
✨Express Willingness to Learn
Mention your eagerness to obtain certifications like EPA and HVAC if you don't already have them. Show that you're committed to professional growth and willing to participate in training opportunities.
