Introduction
This apprenticeship offers the opportunity to work in a fast-paced IT environment where no two days are the same. You'll gain valuable hands-on experience supporting business systems, resolving technical issues and working with a range of modern technologies while completing your Level 3 IT Apprenticeship.
About the Employer
Our Digital Marketing, IT Infrastructure, Content Creation, and Data Analytics apprenticeships are designed in collaboration with employers. We combine expert teaching and learning with real-world experience to equip our apprentices with the skills, knowledge, attitudes and behaviours for a successful career.
What You\'ll Do
- Deliver first-line IT support to users via phone, email and remote support
- Diagnose and resolve hardware, software and system-related issues
- Install, configure and maintain desktop PCs, laptops and mobile devices
- Set up new user accounts and manage passwords using
- Microsoft 365 and Active Directory
- Support network connectivity, printers and business applications
- Record and manage support requests using the IT helpdesk system
- Assist with software installations, system upgrades and hardware deployments
- Carry out routine maintenance to ensure systems remain secure and up to date
- Help maintain accurate technical documentation and IT asset records
Training Outcome
- Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab)
- Successful completion of the apprenticeship may lead to a permanent full-time role, subject to performance and business needs
Skills Required
- Communication skills
- IT skills
- Customer care skills
- Team working
- Initiative
Course Information
Course: Information communications technician (level 3)
Level: 3
Route: Digital
Apprenticeship Level: Advanced
Working Arrangements
Working Week: Monday to Friday, 9am- 5pm
Expected Duration: 1 Year 4 Months
Training Provider: NOWSKILLS LIMITED
