Introduction
Do you enjoy fixing technical problems and learning about new technology? We're looking for an ambitious ICT Support Technician Apprentice to join our busy Service Desk team in Birkenhead.
About the Employer
Our Digital Marketing, IT Infrastructure, Content Creation, and Data Analytics apprenticeships are designed in collaboration with employers. We combine expert teaching and learning with real-world experience to equip our apprentices with the skills, knowledge, attitudes and behaviours for a successful career.
What You'll Do
- Respond to incoming IT support requests via phone, email and remote support tools.
- Log, prioritise and update support tickets using the company's helpdesk system.
- Troubleshoot hardware, software and connectivity issues.
- Configure and deploy laptops, desktops and mobile devices.
- Support Microsoft Windows operating systems and Microsoft 365 applications.
- Assist with password resets, user account administration and access permissions.
- Escalate complex technical issues to senior engineers when required.
- Maintain accurate technical documentation and customer records.
- Carry out system checks and routine maintenance to ensure devices remain operational.
- Deliver excellent customer service while keeping customers updated on the progress of their support requests.
Training Outcome
Your earnings can increase over time with an apprenticeship.
Successful completion of the apprenticeship may lead to a permanent full-time role, subject to performance and business needs.
Skills Required
- Communication skills
- IT skills
- Customer care skills
- Team working
- Initiative
Course Information
Course: Information communications technician (level 3)
Level: 3
Route: Digital
Apprenticeship Level: Advanced
Working Arrangements
Working Week: Monday to Friday, full-time position.
Expected Duration: 1 Year 4 Months
Training Provider: NOWSKILLS LIMITED
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ICT Support Technician Apprentice in Birkenhead employer: KAINUU LTD
KAINUU LTD is an excellent employer for aspiring IT professionals, offering a dynamic work environment where hands-on experience meets professional growth. With a strong emphasis on teamwork and communication, employees are encouraged to take initiative while receiving comprehensive support throughout their Level 3 IT Apprenticeship. Located in a vibrant area, KAINUU LTD provides unique opportunities for skill development and career advancement in the tech industry.
