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- Tasks: Design and deliver impactful service experiences in healthcare, guiding teams with your expertise.
- Company: Kainos is a forward-thinking company focused on creating real impact through innovative digital services.
- Benefits: Enjoy a people-first culture, career development support, and the chance to work with a diverse team.
- Why this job: Make a positive difference in millions of lives while collaborating with passionate, creative professionals.
- Qualifications: Experience in service design, coaching, and familiarity with strategic models and methodologies required.
- Other info: Kainos values diversity and inclusion, ensuring everyone has an equal opportunity to thrive.
The predicted salary is between 36000 - 60000 £ per year.
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Join Kainos and Shape the Future
At Kainos, we’re problem solvers, innovators, and collaborators – driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.
We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration.
Ready to make your mark? Join us and be part of something bigger.
MAIN PURPOSE OF THE ROLE & RESPONSIBILITIES IN THE BUSINESS:
As an experienced Service Designer (Consultant) at Kainos, you will be responsible for delivering end-to-end, efficient, and consistent service experiences. You will be an advocate for needs-based design, design research, design thinking and service design, and are passionate about guiding others in these principles. You may also manage, coach and develop a small number of staff, with a focus on managing employee performance and assisting in their career development.
You will be part of our growing Experience Design capability creating exemplary digital services. We are supportive, collaborative, talented, and hugely passionate about user-centred design. We are not about marketing and dark patterns; we are all about making a positive, measurable impact on millions of people through quality products and services.
Minimum (essential) Requirements
- Provide clear visibility of the end-to-end service experience
- Input to and influence the future of the service experience
- Familiar with a range of strategic models and can apply them
- Understanding of business analysis in order to form problem statements
- Provide guidance in needs-based design, design research, design thinking and service design
- Coach and support junior team members
- Comfortable working with researchers and wider team to create experience maps and service blueprints
- Understanding of a variety of research and design methodologies and approaches
- Can design, lead and facilitate workshops using a variety of techniques to drive outcomes
- Able to communicate effectively at all levels
- Excellent commercial awareness
- Understanding of stakeholder management and how to identify, facilitate and map landscape
- We are passionate about developing people – a demonstrated ability in managing, coaching and developing senior members of your team and wider community
DESIRABLE
- Experience of working in a full-service digital agency environment
- Experience working with Agile delivery methodologies
Embracing our differences
At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field.
Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out.
We understand that everyone\’s journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Design, Art/Creative, and Information Technology
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Industries
Information Services
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Service Designer (Healthcare) employer: Kainos
Contact Detail:
Kainos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer (Healthcare)
✨Tip Number 1
Familiarise yourself with Kainos' mission and values. Understanding their people-first culture and commitment to user-centred design will help you align your approach and demonstrate how you can contribute to their goals during interviews.
✨Tip Number 2
Showcase your experience in needs-based design and service design methodologies. Be prepared to discuss specific projects where you've successfully implemented these principles, as this will highlight your fit for the role.
✨Tip Number 3
Network with current or former Kainos employees on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage in your application process.
✨Tip Number 4
Prepare to discuss your coaching and mentoring experiences. Since the role involves managing and developing junior team members, demonstrating your ability to support others will be crucial in making a strong impression.
We think you need these skills to ace Service Designer (Healthcare)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Service Designer role at Kainos. Understand the key responsibilities and requirements, especially around needs-based design and service design principles.
Tailor Your CV: Customise your CV to highlight relevant experience in service design, user-centred design, and any coaching or mentoring roles you've held. Use specific examples that demonstrate your ability to deliver end-to-end service experiences.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for service design and your alignment with Kainos' mission. Mention how your skills can contribute to their people-first culture and your enthusiasm for collaborating within a diverse team.
Showcase Your Design Methodologies: In your application, be sure to mention your familiarity with various research and design methodologies. Provide examples of how you've applied these in past projects, particularly in creating experience maps and service blueprints.
How to prepare for a job interview at Kainos
✨Showcase Your Design Thinking Skills
Be prepared to discuss your approach to design thinking and how you've applied it in previous projects. Highlight specific examples where your needs-based design led to successful outcomes.
✨Demonstrate Your Coaching Ability
Since the role involves managing and coaching junior team members, share experiences where you've successfully guided others. Discuss your methods for supporting their development and performance.
✨Familiarise Yourself with Kainos' Values
Understand Kainos' commitment to diversity, equity, and inclusion. Be ready to discuss how you can contribute to a people-first culture and how your values align with theirs.
✨Prepare for Collaborative Scenarios
Expect questions about teamwork and collaboration. Prepare examples of how you've worked effectively with cross-functional teams, especially in creating experience maps and service blueprints.
