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- Tasks: Support global customers with Workday EDM solutions, ensuring high satisfaction and effective issue resolution.
- Company: Kainos is a dynamic tech company focused on transforming digital services and creating real impact.
- Benefits: Enjoy a people-first culture, remote work options, and opportunities for personal growth and development.
- Why this job: Join a diverse team that values creativity, collaboration, and making a difference in the tech world.
- Qualifications: Strong customer focus, communication skills, and experience with HRIT systems are essential.
- Other info: Kainos promotes diversity and inclusion, ensuring everyone has an equal chance to thrive.
The predicted salary is between 24000 - 25000 £ per year.
Kainos Belfast, Northern Ireland, United Kingdom
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Join to apply for the EDM Support Consultant (Workday Product) role at Kainos
Kainos Belfast, Northern Ireland, United Kingdom
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Join to apply for the EDM Support Consultant (Workday Product) role at Kainos
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Join Kainos and Shape the Future
At Kainos, we’re problem solvers, innovators, and collaborators – driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.
We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration.
Ready to make your mark? Join us and be part of something bigger.
As a Workday EDM Support Consultant, you’ll be part of a dynamic team providing post-deployment services and ongoing support for our global EDM customers. Depending on your skills, experience, and aspirations, you may join either the Post-Deployment Services team, which helps customers adopt and optimize EDM post-implementation, or the Support team, which manages customer interactions, ongoing updates, and issue resolution in line with SLAs.
This role combines customer-facing consulting with solution delivery and support. You’ll collaborate closely with internal teams and clients, taking ownership of customer requests, troubleshooting issues, and ensuring the continued value of the EDM solution.
You’ll also contribute to internal knowledge sharing and support the development EDM.
Key Responsibilities
- Provide configuration, troubleshooting, and advisory support to customers post-deployment.
- Deliver services within agreed SLAs, ensuring high customer satisfaction.
- Manage and prioritise incoming requests, identifying root causes and resolving issues effectively.
- Support recurring releases and deployments, helping customers adopt new features and updates.
- Participate in customer workshops and calls, helping to gather and refine requirements.
- Work collaboratively across internal delivery teams (e.g. AMS, functional consultants) and external stakeholders.
- Create documentation and knowledge articles to support internal learning and customer self-service.
- Support and mentor junior consultants, contributing to team development and knowledge sharing.
Required Skills And Experience
- Strong customer focus and proven experience in a customer-facing or role.
- Ability to present solutions, participate in workshops, and explain functionality clearly to a non-technical audience.
- Previous experience configuring or supporting HRIT systems.
- A proactive, solutions-oriented mindset, with a desire to continuously learn and grow.
- Ability to manage competing priorities and resolve issues independently.
- Clear and empathetic communication skills in English both written and verbal.
- Comfortable working remotely in distributed teams, and capable of delivering high-quality work with minimal supervision.
- Familiarity with service management principles, including issue tracking and escalation practices.
Desirable Skills
- Workday certification in EDM, HCM, Payroll, or Financials.
- Professional qualifications or certifications in project management, service management (e.g. ITIL), or consulting.
- Experience with release planning, testing cycles, and change management processes.
Embracing our differences
At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field.
Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out.
We understand that everyone\’s journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.
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EDM Support Consultant (Workday Product) employer: Kainos
Contact Detail:
Kainos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EDM Support Consultant (Workday Product)
✨Tip Number 1
Familiarise yourself with Workday's EDM functionalities. Understanding the product inside and out will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former Kainos employees on platforms like LinkedIn. They can provide valuable insights into the company culture and the specific expectations for the EDM Support Consultant role.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully resolved customer issues or improved processes. This will showcase your problem-solving skills and customer focus, which are crucial for this position.
✨Tip Number 4
Stay updated on the latest trends in HRIT systems and service management principles. Being knowledgeable about industry developments will set you apart as a proactive candidate ready to contribute from day one.
We think you need these skills to ace EDM Support Consultant (Workday Product)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer-facing roles and HRIT systems. Emphasise any previous work with Workday or similar platforms to align with the job requirements.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and Kainos' mission. Mention specific skills that make you a great fit, such as your proactive mindset and ability to manage competing priorities.
Showcase Communication Skills: Since clear communication is key for this role, provide examples in your application of how you've effectively communicated complex information to non-technical audiences in the past.
Highlight Team Collaboration: Discuss your experience working in diverse teams and how you’ve contributed to team development. This aligns with Kainos' emphasis on collaboration and a people-first culture.
How to prepare for a job interview at Kainos
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of an EDM Support Consultant. Familiarise yourself with Workday's functionalities and how they relate to post-deployment support. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Customer Focus
Since this role involves a lot of customer interaction, be prepared to discuss your previous experiences in customer-facing roles. Highlight specific examples where you successfully resolved issues or improved customer satisfaction, as this will resonate well with the interviewers.
✨Prepare for Technical Questions
Expect technical questions related to HRIT systems and Workday configurations. Brush up on your technical knowledge and be ready to explain complex concepts in simple terms, as you'll need to communicate effectively with non-technical clients.
✨Demonstrate a Solutions-Oriented Mindset
Kainos values a proactive approach to problem-solving. During the interview, share examples of how you've tackled challenges in the past. Emphasise your willingness to learn and adapt, which is crucial for supporting customers effectively.
