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- Tasks: Manage Workday implementations and ensure top-notch client support.
- Company: Join Kainos, a people-first tech company making a real impact.
- Benefits: Enjoy competitive salary, flexible work options, and growth opportunities.
- Why this job: Be part of a diverse team driving innovation in technology.
- Qualifications: Experience in IT project delivery and strong leadership skills required.
- Other info: Dynamic environment with a focus on diversity and inclusion.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Workday Post-Deployment Service Manager page is loaded## Workday Post-Deployment Service Managerlocations: Belfasttime type: Full timeposted on: Posted Todayjob requisition id: JR\\_16407# Join Kainos and Shape the FutureAt Kainos, we’re problem solvers, innovators, and collaborators – driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.We believe in a **people-first culture**, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration.**Join us and be part of something bigger.**The Service Manager will be required to manage the transition of Workday implementations from the delivery environment into Post-Deployment Services. They will manage the delivery of support services in line with the agreed service level agreements to a portfolio of Workday clients and delivery of small to medium change controls, enhancement requests and additional proactive services.The Service Manager will also be responsible for managing the delivery of services to attain a high degree of client satisfaction by ensuring client requirements are fully achieved; seeking to improve the service to the benefit of both Kainos and the client; assisting the senior management team with business growth within existing accounts as well as supporting Pre-Sales activity for potential new clients.* Commercially managing the solution implementation lifecycle of major global Workday programmes from pre-sales and bid management through to discovery, development, testing, deployment and post-implementation review.* Acting as the key client interface between functional and technical teams and the client.* Pragmatically offering domain experience within HRIS / HCM solutions to provide functional insight and thought-leadership.* Providing project management leadership and guidance to clients and colleagues.* Managing all aspects of project delivery including project planning, resourcing, milestone tracking, commercial management and customer satisfaction.* Leading and supporting blended teams of colleagues, client and partner resources to share knowledge and develop an integrated delivery ethic.* Agrees objectives, outputs, milestones, timescale with client, together with associated contract and commercial terms.* Documents requirements, business processes, application configurations, testing plans and other artefacts to ensure shared understanding and facilitate knowledge transfer.* Creates well structured & accurate deliverables and presents to client board level leading to acceptance of recommendations.* Identifies and takes appropriate action on opportunities to win business, including negotiating and closing at a senior client level.**What we are looking for:**You will be an experienced leader of IT project delivery with direct experience in the successful delivery of IT solutions within a consulting environment, coupled with exceptional personal drive and ambition to progress your career.* Full lifecycle project management experience, from initial opportunity through to requirement development / definition, functional solution design, implementation, data-migration, system testing, user acceptance testing, go-live and service management.* Two years of Project Management experience with a consulting / IT services environment.* Experience of managing distributed teams.* Excellent commercial management and negotiation skills.* Strong business writing skills with experience in the production of business cases, requirement documentation, tender documents, contracts, statements of work and change requests.* Demonstrable success in identifying and taking appropriate action on opportunities for additional business.* Ability to provide effective pre-sales support as required, including devising and costing viable, winning solutions working closely with a sales team.* Sound commercial judgement, with a proven track record in the execution of contract and commercial terms applying to the project.* Commercial experience of running a team.**Nice to have:*** Working in an Agile project environment* ScrumMaster or similar Agile delivery certification* PRINCE 2 (or similar) certification* Strong functional HR domain expertise including areas such as core HR, recruitment, talent management, absence management and learning and development.**Skills*** Strong communication skills with an affable and credible persona, including formal presentations* Ability to make sound decisions under pressure, taking a balanced view of client demands and Kainos commercials* Excellent negotiating and influencing skills* Good team player with strong leadership, coaching and people management skills* A positive “can do” attitude towards the commercial, technical and staffing challenges facing Kainos* Highly flexible, including a willingness to work away from home base# **Embracing our differences**At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field. Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone\’s journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.At Kainos we use technology to solve real problems for our customers, overcome big challenges for businesses, and make people’s lives easier. We build strong relationships with our customers and go beyond to change the way they work today and the impact they have tomorrow.Our two specialist practices, Digital Services and Workday, work globally for clients across healthcare, commercial and the public sector to make the world a little bit better, day by day.Our people love the exciting work, the cutting-edge technologies and the benefits we offer. That’s why we’ve been ranked in the Sunday Times Top 100 Best Companies on numerous occasions.For more information, see . #J-18808-Ljbffr
Workday Post-Deployment Service Manager employer: Kainos Group plc
Contact Detail:
Kainos Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workday Post-Deployment Service Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at Kainos on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Workday Post-Deployment Service Manager role.
✨Tip Number 2
Prepare for the interview by researching Kainos' recent projects and initiatives. Show us that you’re genuinely interested in how we’re shaping the future with Workday solutions and be ready to discuss how your skills can contribute to our mission.
✨Tip Number 3
Practice your pitch! Be ready to explain how your past experiences align with the responsibilities of the Service Manager role. Highlight your project management skills and how you've successfully led teams in the past.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can leave a lasting impression and show us that you’re truly interested in joining our team.
We think you need these skills to ace Workday Post-Deployment Service Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Workday Post-Deployment Service Manager role. Highlight your relevant experience in IT project delivery and any specific skills that match the job description. We want to see how you fit into our people-first culture!
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Use quantifiable results to demonstrate how you've made a difference in previous roles. This helps us understand the impact you can bring to Kainos.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant to the role. We appreciate well-structured applications that are easy to read!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows us you're keen on joining our team at Kainos!
How to prepare for a job interview at Kainos Group plc
✨Know Your Workday Inside Out
Make sure you have a solid understanding of Workday and its functionalities. Brush up on your knowledge of HRIS and HCM solutions, as well as the full lifecycle of project management. This will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Showcase Your Leadership Skills
As a Service Manager, you'll need to lead teams effectively. Prepare examples of how you've successfully managed distributed teams and delivered projects in the past. Highlight your ability to motivate others and drive results, as this will resonate well with the interviewers.
✨Prepare for Client Interaction Scenarios
Since you'll be acting as the key client interface, think about how you would handle various client scenarios. Be ready to discuss how you would manage client expectations, resolve conflicts, and ensure high levels of satisfaction. This will show that you understand the importance of client relationships.
✨Demonstrate Your Commercial Acumen
Kainos values strong commercial management skills. Be prepared to discuss your experience with contract negotiations, business cases, and identifying opportunities for additional business. Show that you can balance client demands with Kainos' commercial interests, which is crucial for this role.