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- Tasks: Provide top-notch IT support and contribute to innovative solutions.
- Company: Join Kainos, a leader in tech with a focus on teamwork and growth.
- Benefits: Enjoy competitive pay, career development, and a vibrant work culture.
- Why this job: Make a real difference by solving problems and improving services.
- Qualifications: Experience in application support and strong team collaboration skills.
- Other info: Dynamic environment with opportunities for continuous learning and innovation.
The predicted salary is between 30000 - 42000 £ per year.
*This role is 5 days a week in the office, Monday – Friday.*As a Systems Support Engineer (Associate) in Kainos, you will be responsible for providing high quality, customer focussed IT services and be a main contributor to a specialist area of support. You will be continually learning whilst being mentored and coached by talented colleagues who will help you learn, develop and grow. Your key responsibilities will include: **Specialist Contribution**: Actively contributing to application-specific support areas and seeking ways to improve service delivery, **Routine Admin Tasks**: Performing IT system administration tasks with support from colleagues while participating in knowledge sharing, **Commercial Awareness**: Understanding how their role contributes to business success and managing resources responsibly, **Innovation**: Sharing ideas and seeking support to implement improvements, **Job-Specific Knowledge**: Demonstrating functional and technical proficiency using appropriate tools and processes **MINIMUM (ESSENTIAL) REQUIREMENTS**: Experience in providing application support and solving low/medium and complex problems. Knowledge of using and performing troubleshooting tasks. Knowledge on both Mac OS and Windows environment. Awareness of latest technology trends and the ability to actively keep up to date with technological developments. We all work in teams here in Kainos – a proven ability of strong team skills, including taking direction from others, is crucial. Ability to deliver tasks within a given timeframe Ability to adapt and change to fluid processes Experience in working in a customer-facing environment and helping with customer-related issues.At Kainos we use technology to solve real problems for our customers, overcome big challenges for businesses, and make people’s lives easier. We build strong relationships with our customers and go beyond to change the way they work today and the impact they have tomorrow.Our two specialist practices, Digital Services and Workday, work globally for clients across healthcare, commercial and the public sector to make the world a little bit better, day by day.Our people love the exciting work, the cutting-edge technologies and the benefits we offer. That’s why we’ve been ranked in the Sunday Times Top 100 Best Companies on numerous occasions.For more information, see . #J-18808-Ljbffr
Systems Support Engineer employer: Kainos Group plc
Contact Detail:
Kainos Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Support Engineer
✨Tip Number 1
Get to know the company culture! Before your interview, check out Kainos' values and recent projects. This will help you connect your skills to their mission and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be tackling low to medium complexity issues, think of examples from your past experiences where you successfully resolved similar challenges. Be ready to share these during your chat!
✨Tip Number 3
Show off your teamwork! Kainos values collaboration, so be prepared to discuss how you've worked effectively in teams before. Highlight any times you took direction or helped others, as this will resonate well with them.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the role or the team. This shows your enthusiasm and helps you gauge if Kainos is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Systems Support Engineer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in application support and troubleshooting. We want to see how your skills align with the Systems Support Engineer role, so don’t hold back on showcasing your relevant knowledge!
Show Off Your Team Spirit: Since we value teamwork at Kainos, it’s important to demonstrate your ability to work well with others. Share examples of how you’ve collaborated in previous roles or projects, and how you’ve taken direction from colleagues to achieve common goals.
Highlight Your Customer Focus: As this role involves customer-facing responsibilities, make sure to emphasise your experience in helping customers and resolving issues. We love candidates who can show they understand the importance of delivering high-quality service!
Keep It Professional Yet Personal: While we appreciate professionalism, don’t be afraid to let your personality shine through in your application. We’re looking for genuine individuals who are passionate about technology and eager to learn, so a bit of your unique flair can go a long way!
How to prepare for a job interview at Kainos Group plc
✨Know Your Tech
Make sure you brush up on your knowledge of both Mac OS and Windows environments. Be ready to discuss troubleshooting tasks you've handled in the past, as well as any recent technology trends that excite you. This shows you're not just technically proficient but also passionate about staying current.
✨Showcase Your Team Spirit
Since Kainos values strong team skills, think of examples where you've successfully collaborated with others. Be prepared to share how you take direction and contribute to a team environment. Highlighting your ability to adapt to changing processes will also score you points!
✨Customer Focus is Key
As this role involves customer-facing responsibilities, come equipped with stories that demonstrate your experience in resolving customer-related issues. Talk about how you’ve gone above and beyond to ensure customer satisfaction, as this aligns perfectly with Kainos's mission.
✨Be Ready to Innovate
Kainos encourages innovation, so think of ideas or improvements you've suggested in previous roles. Be ready to discuss how you approached these suggestions and the impact they had. This shows you're proactive and willing to contribute to the company's success.