Graduate Workday SMART Consultant - Client Support (Belfast or L\\\'Derry) - June or October 2026 Start Date
Kainos Belfast, Northern Ireland, United Kingdom
JOB PROFILE TITLE: Graduate Workday SMART Consultant – Client Support
SALARY: £28,000 - £31,000
Main Purpose of the Role & Responsibilities
As a Graduate Workday SMART Consultant at Kainos, you will work as part of a global team supporting our cloud-based Smart™ Automated Testing, Audit and Shield Applications across our worldwide customer base. You will provide support to customers as part of the Kainos Smart™ Gold Service, enabling customers to maximise value from the Kainos Smart™ Product Suite by:
- On-boarding new customers and providing Business-as-Usual support for our Smart™ products (including Smart™ Test, Smart™ Audit and Smart™ Shield).
- Liaising directly with customers on a regular basis as part of the Smart™ Gold Service.
- Performing analysis on customer test coverage to recommend enhancements and improvements that provide additional customer value.
- Designing, building, troubleshooting and performing Quality Assurance on Smart™ test packs. From initial discovery of the customer’s configuration, helping define the scope of appropriate tests and building test packs in Kainos Smart™ to balance efficiency and added customer value.
- Training to transfer knowledge of the Smart™ Test, Audit and Shield Applications to customer teams and colleagues.
- Contributing to Continuous Improvement by suggesting new features and liaising with development on features, fixes, and testing.
Upon completion of the Early Careers Programme, you will gain knowledge and skills to help transform the organisation and pursue leadership opportunities at Kainos.
Minimum (Essential) Requirements
- Currently studying towards, or already obtained, at least a Level 6 bachelor’s degree in a relevant technical and/or business subject (e.g., IT/Computer Science, Engineering, Business, Human Resources, Economics).
- Excellent customer focus, with experience in a customer-facing environment.
- Positive can-do attitude with the ability to work independently and adapt to changing circumstances and customer needs.
- Clear and effective communicator (written and verbal). Ability to interact with customers and colleagues.
- Ability to prioritise, plan workload and meet key deadlines.
- Ability to apply relevant standards and procedures to ensure high quality and accuracy.
- Good commercial awareness and understanding of project and business dynamics.
- Excellent attention to detail and strong teamwork skills, including ability to take direction from others.
- Capable of working within remote teams and alongside customers, as well as on individual tasks with limited supervision.
- Familiarity with or willingness to learn generative technologies (e.g., Generative AI tools) to drive innovation and improve processes.
Desirable
- Knowledge of trends in information technology and quality assurance, especially cloud computing and SaaS concepts.
- Experience in a Software Application Support Environment.
- Experience with the Workday Application Suite.
Things to Know Before Applying
Working arrangements: This role is hybrid. Upon joining, you will be expected to work in your contracted office for 2 days. During the duration of ‘SMART School’, these days may be fixed.
Travel expectations: Some projects may require travel; if travel is required, notice will be provided.
Timelines: Closing Date – Tuesday 21st October 2025; Virtual Assessment Centre – 13th – 21st November 2025; Outcomes Communicated – W/C 1st December 2025; Start Date – June or October 2026. Dates are subject to change due to business needs.
Completing your application: Apply directly via the Kainos Careers website. The application involves completing a questionnaire and uploading your CV. The questionnaire should be completed in full to best represent your profile.
Important: Once the role closes, the Job Description will no longer be accessible. Save a copy in advance.
EEO Statement
Embracing our differences. At Kainos, we believe in diversity, equity and inclusion. We are committed to building a team that is diverse, where everyone is valued, respected, and given an equal chance to thrive. We actively seek talented people from all backgrounds and encourage accommodations or adjustments in the recruitment process on request.
