Senior Support Engineer in Derry

Join Kainos and Shape the Future. At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.

We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration. Join us and be part of something bigger.

JOB PROFILE DESCRIPTION

As an EDM Senior Support Engineer in Kainos, you’ll work to help us deliver high-quality technical support to external customers. In this role, you'll act as a bridge between support and product engineering — diagnosing complex issues, building internal tools, and driving service improvements. You’ll have the opportunity to take ownership of problems, contribute to system reliability, and mentor more junior team members. This is a hands-on technical role for someone who thrives in a fast-paced environment, enjoys solving real-world problems, and values collaboration and continuous improvement.

Your key responsibilities will also include:

• Own the investigation and resolution of high-impact technical issues across EDM, working closely with engineering and customer-facing support consultants.
• Analyse root causes and propose long-term solutions to recurring technical problems.
• Act as a technical escalation point for complex support cases, guiding junior team members and support consultants as needed.
• Contribute to incident response efforts and help lead post-incident reviews and documentation.
• Partner with engineering, product, and DevOps teams to influence improvements in stability, reliability, and user experience.
• Document findings, solutions, and best practices in internal knowledge bases and runbooks.
• Post Deployment Services.

MINIMUM (ESSENTIAL) REQUIREMENTS

• Experience working with Extend and/or Cloud technologies preferably AWS.
• Experience with working with web service technologies (REST, SOAP).
• Experience developing Extend applications.
• Strong development experience in working with Java/Node JS languages.
• Experience developing serverless AWS apps.
• Experience working with CI/CD pipelines.
• Experience developing & coding within agile delivery environments.
• Experience of having a great customer focus. Working to tight deadlines, making sensible decisions under pressure and taking a balanced view of customer demands and project commercials.
• Experience in providing application support and solving low/medium and complex problems.
• A proven ability of strong team skills, including taking direction from others, is crucial.
• Ability to deliver tasks within a given timeframe.
• Ability to adapt and change to fluid processes.

DESIRABLE:

• Obtained HCM certification (valid).
• Maintain and enhance system observability (logging, monitoring, alerting) to prevent issues before they impact users.
• Obtained Extend certifications from an accredited body in your area of specialisation (must be valid).
• Have AWS certified Developer Associate certification.

Embracing our differences

At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field. Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.

At Kainos we use technology to solve real problems for our customers, overcome big challenges for businesses, and make people’s lives easier. We build strong relationships with our customers and go beyond to change the way they work today and the impact they have tomorrow.

Our two specialist practices, Digital Services and Workday, work globally for clients across healthcare, commercial and the public sector to make the world a little bit better, day by day.

Our people love the exciting work, the cutting-edge technologies and the benefits we offer. That’s why we’ve been ranked in the Sunday Times Top 100 Best Companies on numerous occasions.