User Researcher (Healthcare) in Birmingham

Join Kainos and shape the future. At Kainos, we're problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we're transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.

We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you'll be part of a diverse, ambitious team that celebrates creativity and collaboration.

As a User Researcher Lead (Manager) at Kainos:

• You are responsible for delivering and assuring actionable insights that help define the right service experiences and focus them on user needs.
• You are an expert practitioner able to both oversee and lead teams as well as delivering high quality research yourself.
• You shape and lead user-centred design teams to ensure delivery of our contracted deliverables while adhering to relevant standards e.g. GDS & NHS Service Standards.
• You are an advocate for needs-based design, design thinking and service design, and are passionate about coaching others in design research.
• You manage, coach and develop a small number of staff, with a focus on managing performance and assisting in their career development.

Requirements:

• Can lead, plan, develop, and conduct research activities, ensuring the right methods are applied across the Agile development lifecycle.
• Expert knowledge and application of qualitative and quantitative research methods.
• Oversees and runs programmes of research across multiple teams and projects.
• Has experience defining and being responsible for research processes and strategy within an organisation.
• Is an expert facilitator, designing and delivering workshops across a project lifecycle.
• Able to communicate and influence effectively at all levels, driving action and impact based on user insight.
• Strong stakeholder management skills.
• Excellent commercial awareness.
• Broad understanding of user‐centred design principles and practices with the ability to lead and collaborate effectively with the other disciplines.
• A demonstrated ability in managing, coaching and developing senior staff.
• Regularly shares experiences, learnings and impact of work contributing to the wider user research community.

Embracing our differences:

At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are.

We also believe every candidate deserves a level playing field. Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.

At Kainos we use technology to solve real problems for our customers, overcome big challenges for businesses, and make people's lives easier. We build strong relationships with our customers and go beyond to change the way they work today and the impact they have tomorrow.

Our two specialist practices, Digital Services and Workday, work globally for clients across healthcare, commercial and the public sector to make the world a little bit better, day by day.

Our people love the exciting work, the cutting-edge technologies and the benefits we offer. That's why we've been ranked in the Sunday Times Top 100 Best Companies on numerous occasions.