At a Glance
- Tasks: Drive customer success and satisfaction while managing relationships with key stakeholders.
- Company: Join Kainos, a people-first tech company focused on innovation and collaboration.
- Benefits: Enjoy competitive salary, flexible working options, and opportunities for personal growth.
- Other info: Be part of a diverse team that values creativity and supports your career journey.
- Why this job: Make a real impact by helping clients maximise their investment in cutting-edge solutions.
- Qualifications: Experience in customer value management or account management is essential.
The predicted salary is between 50000 - 60000 £ per year.
Join Kainos and Shape the Future. At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.
We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration.
Ready to make your mark? Join us and be part of something bigger.
Main purpose of the role & responsibilities in the business
As a Customer Value Manager (CVM) at Kainos, you will be the trusted advisor and partner with our customers to drive EDM adoption and ensure customer satisfaction, growth, and retention. You will build strong relationships with key customer stakeholders and be the bridge between our Services, Support and Product Development teams to help clients unlock the full potential of their investment in Kainos’ solutions. You will work directly with our customers to ensure that their overall experience with our EDM solution delivers against the customers desired outcomes and continually measure customer success and value against these. We are looking for an individual who has customer value management, service delivery or account management experience. You will have a high level of business acumen along with high emotional intelligence. Some travel will be expected.
- Provide proactive Customer Success and Value Management – Build and maintain strong, long-term relationships with key stakeholders including HR and IT teams. Conduct regular check-ins with customers and proactively engage and manage your portfolio of customers to achieve long-term success and drive value for our customers from Kainos EDM. You will proactively identify where value is not being realised and work with customer and internal teams to take appropriate corrective actions.
- Workday Roadmap – Through your in-depth customer engagement you will glean a clear understanding of our customers Workday roadmap and be able to link key events on this to how our EDM product can support our clients to realise maximum value with minimal risk.
- Bridging the Gap - You will be the client liaison between all Kainos EDM functions; Services, Support and Product development ensuring that our customers journey is seamless, and that we proactively identify and address any value problems that could lead to a suboptimal experience or impact retention.
- Kainos EDM Expert – You will have in depth knowledge and first-hand experience on the positive impact Kainos EDM can have and articulate the specific use cases to both SME/Functional Analysts and Executives.
- Adoption and Value Management – Work with clients to define success metrics and track the realization of value through Kainos EDM solutions. You will monitor and facilitate our customer’s adoption of EDM ensuring that value is recognised and communicated to Key Stakeholders.
- Customer Advocate - You will be the client advocate inside Kainos providing feedback to the product and development teams to improve Kainos’ EDM offering. Advocate for customer needs in roadmap planning and enhancements. Working to ensure our customer’s overall satisfaction.
- Value Planning – Creating Value Plans including Strategic Business Objectives and associated OKRs, that specify how the customer measures value. These will be kept up to date in the relevant Customer Value dashboards at all times.
- Retention – Supporting Customer Success teams for retaining all product subscriptions across your customer base, proactively identifying and reporting on any retention risks and then taking corrective actions (recovery plans) in collaboration with other Kainos functions to mitigate.
- CRM management - You will accurately report on our customer status using EDM Health and Customer Status indicators in our chosen toolset.
- Issue Management - Manage escalations and work closely with technical support teams to resolve any platform-related issues swiftly. Ensure customer satisfaction by providing timely responses to inquiries and maintaining open communication.
- Growth partnership – You will work closely with an aligned Account Director or Account Manager for whom you will identify upsell and cross-sell opportunities based on customer needs and usage patterns, ensuring customers continue to grow with Kainos’ products and services.
What we are looking for
- Previous Customer Value Manager or Customer Success Manager in Workday ecosystem.
- Significant experience in technology related customer-facing roles with a track record of achieving retention and customer satisfaction.
- Commercial acumen with a track record of both opportunity and risk identification.
- Experience in an agile tech-focused or Cloud SaaS environment.
- Ability to understand Large Enterprise clients, map out key stakeholders and client processes related to our products and services.
- Great networking skills and ability to build relationships internally and externally, from SME to VP or C-Level client stakeholders.
- Ability to operate in a fast-moving environment that is constantly adapting to change.
Embracing our differences
At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field. Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.
Customer Value Manager (Workday Product) in Belfast employer: Kainos Group plc
At Kainos, we pride ourselves on fostering a people-first culture that prioritises your growth and values your contributions. As a Customer Value Manager, you'll be part of a dynamic team in Belfast, where innovation meets collaboration, and you'll have the opportunity to make a real impact while enjoying a supportive work environment that encourages creativity and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Value Manager (Workday Product) in Belfast
✨Tip Number 1
Network like a pro! Reach out to current employees at Kainos on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Value Manager role. Personal connections can give you insights that make all the difference.
✨Tip Number 2
Prepare for the interview by understanding Kainos’ Workday solutions inside out. Familiarise yourself with their customer success stories and think about how you can contribute to their mission. This will show your genuine interest and help you stand out.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples from your past roles that demonstrate your customer value management experience. Use the STAR method (Situation, Task, Action, Result) to keep your answers clear and impactful.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email expressing your appreciation for the opportunity can leave a lasting impression. It shows you’re enthusiastic about the role and reinforces your interest in joining the Kainos team.
We think you need these skills to ace Customer Value Manager (Workday Product) in Belfast
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Value Manager role. Highlight your experience in customer success and how it aligns with Kainos' mission to drive value for clients.
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past roles that showcase your ability to build relationships, manage customer expectations, and drive satisfaction.
Be Authentic:Let your personality shine through in your application. Kainos values a people-first culture, so showing your genuine passion for customer success and collaboration can set you apart.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves and helps us get to know you better!
How to prepare for a job interview at Kainos Group plc
✨Know Your Customer Value Management
Before the interview, brush up on your understanding of customer value management, especially in the context of Workday. Be ready to discuss how you’ve successfully driven customer satisfaction and retention in previous roles, as this will show your potential employer that you’re a great fit for the Customer Value Manager position.
✨Showcase Your Relationship-Building Skills
Kainos values strong relationships with customers, so prepare examples of how you've built and maintained these connections in the past. Think about specific instances where your networking skills led to successful outcomes, and be ready to share these stories during the interview.
✨Understand the Workday Roadmap
Familiarise yourself with the Workday roadmap and how Kainos’ EDM solutions can support clients. This knowledge will not only impress your interviewers but also demonstrate your proactive approach to understanding customer needs and aligning them with product capabilities.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and emotional intelligence. Think through potential challenges a Customer Value Manager might face and how you would address them. This preparation will help you articulate your thought process clearly and confidently.
