At a Glance
- Tasks: Support customers in achieving housing stability and wellbeing through relationship-building.
- Company: Join a diverse, high-performing team dedicated to community transformation.
- Benefits: Full-time role with opportunities for personal growth and community impact.
- Other info: Cultural awareness and a clean driver's licence are essential for this role.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong relationship-building skills and experience in social housing preferred.
The predicted salary is between 30500 - 30500 £ per year.
- Support our customers to achieve housing and social stability
- Be a part of a diverse and high performing team
- Full-time, fixed term role until 29 July 2027
- Te whiwhinga mahi - Our opportunity
As Housing Support Manager, you will work directly with a portfolio of our customers and their whānau, building enriching and enduring relationships to ensure customers' housing and wellbeing needs are being met and continue to be met as they change over time.
You will be supporting some of our low and medium needs customers and manage some disruptive behaviour situations as well.
You will be skilled to hold difficult and courageous conversations with our customers and stakeholders when the situation demands.
You will visit our customers at their Kāinga Ora homes and, from time to time, attend meetings with key stakeholders to ensure tailored support and services stay in place for our customers and their whānau.
This also means that you will be able to travel long distance in and around the region.
You will also be required to work with our tenants on rent arrears and debt collection/recovery.
Ngā Pūmanawatanga Ōu - What You Will Bring
If you have the ability to build strong relationships, have courageous conversations and a genuine desire to transform our communities, then we would love to hear from you.
- Here’s What You Will Bring To The Role
- You’ll be a natural relationship‑builder, relating to customers from all backgrounds and all walks of life.
- You’ll be skilled at de‑escalating highly emotional situations and conversations, with the ability to problem solve and understand the reasons behind customer issues.
- You’ll be comfortable and skilled to work on rent arrears and debt recovery.
- You’ll be technical savvy to quickly learn new tools and systems.
- Experience in tenancy, emergency or social housing space will be an added advantage.
- Added advantage if you have knowledge of Residential Tenancy Act.
- We need people who care as much as we do and are passionate about supporting customers who may have challenging housing and wellbeing needs.
- Your cultural awareness will foster an aligned approach to our customers' aspirations and preferences, particularly in working with Māori and Pasifika.
As this role requires travelling around the local area, you will have a current, full clean NZ driver's licence (pool vehicle provided).
Tūhono mai - Join us
Applications close on Thursday, 30 July 2026 at 11:55pm.
We value diversity and are committed to working with each other and our customers in an inclusive and respectful way.
We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.
#J-18808-Ljbffr
Housing Support Manager (North West Auckland) employer: Kāinga Ora - Homes and Communities
Kāinga Ora - Homes and Communities is an exceptional employer that prioritises the wellbeing of its employees while making a meaningful impact in the community. With competitive salaries, generous leave entitlements, and a strong focus on career development through training and mentorship, employees are empowered to thrive in a supportive work culture. Located in the vibrant North and West Auckland Region, this role offers the unique opportunity to engage with diverse communities and build lasting relationships, ensuring that every day at work contributes to a greater purpose.
Contact Details:
Kāinga Ora - Homes and Communities Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Support Manager (North West Auckland)
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Kāinga Ora - Homes and Communities.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Kāinga Ora - Homes and Communities!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Kāinga Ora - Homes and Communities, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Kāinga Ora - Homes and Communities or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Housing Support Manager (North West Auckland)
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Kāinga Ora - Homes and Communities:Before hitting send, make sure to tailor your application specifically to Kāinga Ora - Homes and Communities! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Kāinga Ora - Homes and Communities
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
