At a Glance
- Tasks: Lead a team to provide exceptional hospitality services for our residents.
- Company: Join TLC Care, dedicated to enhancing quality of life with compassion.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Be part of a caring community that values truth, love, and compassion.
- Why this job: Make a real difference in the lives of residents through outstanding service.
- Qualifications: Managerial experience in hospitality and strong leadership skills required.
The predicted salary is between 29700 - 36300 £ per year.
At TLC Care our focus is quality of life. The design of the home and its entire operation are dedicated to that cause. Our approach to specialised nursing and care is, we believe, second to none, with highly-trained carers and nurses on hand 24 hours a day to provide assistance to meet the needs and wishes of each individual resident.
We have an outstanding opportunity for a Hotel Services Manager to lead the way in providing excellence in Hospitality to make a difference to the lives of our residents. We are looking for a candidate who has a real passion for providing outstanding services, who is an ambassador of customer service and can manage fantastic teams who provide our residents with wellbeing/activities, catering and housekeeping and laundry services. The candidate will share our values of Truth, Love and Compassion and work in partnership with our Support Office Leadership Team and Home Leadership Team to enhance the lives of our residents.
If you have experience in a hotel or retail environment, are dedicated to exceptional customer care and people are at the heart of your leadership approach we want to hear from you. We offer a competitive salary matched to skills, experience and potential along with career development, succession planning and learning and development opportunities. Apply now for an opportunity to become part of our TLC family.
Requirements:
- Previous managerial experience in a hospitality environment
- Good understanding of housekeeping and general maintenance duties
- Previous knowledge of the management of a kitchen
- Experience in dealing with finance, budgets and targets
- Proven track record of leading, empowering and supporting a team
- Good communication skills (written, verbal, non-verbal)
- Strong leadership skills
- Team player
- Highly organised
- Ability to motivate staff ensuring effective teamwork
- Professional neat appearance
- Satisfactory DBS check
Desired but not essential:
- Care for the Elderly experience
- Knowledge / experience of health and safety legislation
- Knowledge of dementia
Hotel Services Manager in Harrow employer: Kailash Manor Care Home
At TLC Care, we pride ourselves on fostering a supportive and compassionate work environment where our values of Truth, Love, and Compassion are at the heart of everything we do. As a Customer Service Supervisor, you will not only lead by example in delivering exceptional service but also benefit from a high specification working environment, competitive pay, and extensive training opportunities that promote personal and professional growth. Join us in making a meaningful impact in the lives of our residents while enjoying perks like discounts at over 2000 retailers and subsidised healthcare plans.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Services Manager in Harrow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Kailash Manor Care Home. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Kailash Manor Care Home
Don't be shy about reaching out to Kailash Manor Care Home directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Services Manager in Harrow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Kailash Manor Care Home and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Kailash Manor Care Home
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
